Department Manager - eComm Production

Artistree-DFW Airport

Supervises assigned team members to achieve objectives in production, quality, and safety in the Manufacturing Facility. Provides work direction and timely information to both the team members and leadership to help ensure overall operational success.

Major Activities

• Ensures that the operational goals are attained, coordinating with other departments and leadership as necessary.
• Establishes schedules and plans to meet objectives, monitors operations throughout the shift, makes changes and reassigns resources as necessary.
• Identifies and promptly resolves production and communications issues which may impact operational success, working collaboratively with other leaders.
• Actively monitors product & process to ensure that quality standards are maintained, with minimal waste and rework, delivering on time with a customer satisfaction mindset.
• Assures that all team members are working safely and addresses any behaviors or conditions that may increase safety risk, working in partnership with Safety & Loss Prevention.
• Provides training and guidance that encourages the development of capable, contributing team members.
• Sets an appropriate tone in the workplace to build team member engagement and retention.
• Assures that team members comply with company and departmental policies and procedures.
• Promptly addresses performance, attendance, and conduct issues on an ongoing basis through coaching, appropriate documentation, and corrective action as needed in partnership with HR.
• Coaches and motivates team members to improve individual performance and documents this as appropriate, including regular performance appraisals and other feedback for the benefit of the team member's success.
• Participates in special projects and performs other related duties as assigned.

Other Duties as assigned

Minimum Education

• High school diploma or equivalent.

Minimum Special Certifications or Technical Skills

• Demonstrates computer literacy, including proficiency in Microsoft Office applications.

Minimum Type of Experience the Job Requires

• Previous supervisory experience in a comparable operational environment.

Other

• Demonstrated ability to assess performance levels and analyze productivity and quality results to make improvements or take proper corrective action.
• Employs logic and reasoning to identify the strengths and weaknesses of alternative solutions and makes effective decisions or recommendations as a result.
• Strong interpersonal skills with the ability to communicate in a professional manner, maintain confidentiality and sustain a respectful workplace.
• Manages time effectively, achieving a balance of "on the floor" presence and office time.
• Ability to work a flexible schedule to provide the supervision necessary as business needs change.
• Detail-oriented and accurate.
• Strong sense of urgency; excellent time management and organizational skills.
• Ability to read, write, and speak English fluently; ability to convey and receive information effectively.
• Bilingual in Spanish considered a strong asset.

Preferred Education

• College degree preferred.
• Any other related training/education is a plus.

Preferred Special Certifications or Technical Skills

• 5S, Lean Manufacturing, Kaizen, value stream mapping experience is a plus.

Preferred Type of Experience the Job Requires

• Operations/Project Management preferred.
• Working knowledge of Michaels' SOPs and policies is a plus.

Physical Requirements - Work Environment

• Regular standing/walking, both in the office area and within the warehouse.
• Occasional sitting when working in an office environment.
• Occasional bending, stooping, kneeling, and twisting.
• Occasional lifting/carrying of items (e.g., boxes of freight) of varying weight.
• Occasional operation of powered equipment.
• Repetitive motion and movement of the wrists, hands and/or fingers.
• This position is based in the warehouse with regular exposure to extreme temperatures dependent on external climate and proximity to dock doors/exits. Occasional time is spent in a climate-controlled office/meeting room setting.
• Regular exposure to high noise levels from powered industrial equipment when in the warehouse

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit


Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

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