Call Center Agent

Call Center AgentService center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits. Responsibilities include collecting demographic and insurance information and collecting clinical information in response to scheduling questions. Representative will explain any patient preparation requirements and coordinate with clinics regarding protocols and modifications to scheduling protocols. Representative may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department able to answer their question.Responsibilities and Duties / Essential Functions:Prompt, regular attendance at the officeCommunicates daily with the Call Center Manager.Answer incoming calls within an acceptable timeframe and greet the caller in a friendly manner.Accurately coordinate and schedule ambulatory outpatient visits for assigned location(s) or types of care.Manage appointment reminders and make outbound pre-visit calls as needed. Reschedule and cancel appointments as required.Collect minimum data set and ensure it is accurately recorded in EHR Verify insurance and communicate any patient liabilitiesProvide concise and accurate information on next steps for care, and make it readily available when patient needs to reference itAnswer patient questions and navigate callers to appropriate team for problem resolution or additional support when requiredRequirements:Previous call center experienceStrong computer skillsStrong writing, typing and documentationPrevious experience with electronic health recordExcellent organizational skillsAbility to listen and document simultaneouslyAbility to utilize call center telephone systemAbility to multi-taskAbility to work both independently and as part of a team is required.Travel Required:Occasional TravelSalary and Benefits:Competitive payBenefits covered by Employer401k matched at 4%Gym MembershipPaid holidaysETO Cahaba Medical Care Foundation