Front Desk Agent

Hampton Inn Titusville Front Desk Agent

At Hampton Inn Titusville, we offer more than just a job we provide a career opportunity in a friendly, supportive environment where your contributions matter. Enjoy a competitive wage along with great benefits designed to keep you healthy, secure, and balanced.

What We Offer:

• Competitive Pay
• Medical, Dental & Vision Insurance
• 401(K) with Company Match
• Paid Time Off
• Preferred: Experience with Hilton PEP Operating System
• Team atmosphere that values respect and growth
• Opportunities to develop your hospitality career within the Hilton family

What You'll Do:

As our Front Desk Agent, you'll be the friendly face our guests see at check-in, and the detail-oriented pro who ensures our accounting is accurate at night. Your role helps create memorable stays and keeps hotel operations running smoothly.

• Greet and assist guests with check-ins, check-outs, reservations, and inquiries
• Process reservations, cancellations, and coordinate guest services across departments
• Maximize room revenue through effective suggestive selling
• Audit daily accounts ensuring accuracy in guest billing, city ledgers, and credit transactions
• Verify end-of-day reports and work completed by other departments
• Handle guest complaints professionally, ensuring quick and positive resolutions
• Operate front office equipment including cash register, PBX phone system, and franchise terminals
• Maintain an organized, welcoming, and clean front desk area
• Participate in management-on-duty (MOD) rotation as scheduled
• Perform additional tasks as needed to support hotel operations

What We're Looking For:

• Minimum 2 years of front desk or related hospitality experience, or equivalent transferable skills (sales, resort, marketing)
• Familiarity or willingness to quickly learn Hilton franchise front desk standards and procedures
• Strong communication and customer service skills with a pleasant, professional demeanor
• Knowledge of accounting, auditing, and report preparation
• Ability to multitask and work efficiently during busy shifts
• Comfortable standing for long periods and able to lift up to 50 pounds when needed
• High school diploma or equivalent required
• Hilton PEP System experience preferred but not required

Apply today and be part of a team where your dedication helps create exceptional guest experiences every day and every night!

Hampton Inn Titusville is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.