Medical Support Assistant (Advanced)

Medical Support Assistant

The Medical Support Assistant (Advanced) duties include, but are not limited to:

• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Coordinates with patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make adjustments as necessary.
• Develops and/or maintains effective and efficient communication with the patient, interdisciplinary care team, VA medical centers, and other agencies during inpatient/outpatient discharge.
• Communicates with non-VA medical facilities.
• Prepares correspondence to notify patients of normal lab results and manages a system of follow-up care such as consults, tests, etc.
• Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
• Participates in team huddles and team meetings as appropriate.
• Adjusts the flow and sequence of the work to meet team and patient needs.
• Identifies incomplete encounters and communicates findings to providers as needed.
• Enters appropriate information into the patient record.

Work Schedule: Monday, Tuesday, Thursday, Friday, Saturday; 11:30am-8:00pm (Off Wednesday & Sunday).

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 91436-A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized