Operations Analyst

Operations AnalystOperations Analyst Position Type: Contract (12 months, with possibility of extension) Schedule: Rotating Shift Work / 6-week schedule, including weekends and holidays as needed Location of assignment: 2700 CROMWELL DRIVE Norfolk, VA 23509 Pay Rate: $25/hr – $29/hr (W2)Top Required Skills:Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levelsAbility to work under pressure and make well thought out decisionsAbility to analyze large subsets of data from multiple information sources and determine and create appropriate action plansStrong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clientsPrior dispatch skills (911 operations centers, utilities operations centers, etc.)What soft skill requirements do you have (team fit and personality requirements)?Strong communication skills both verbal and writtenAbility to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teamsHigh Level Project Overview:Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.Preferred Years of Experience:Nice to have hands on dispatch/operations center experienceEducation:Minimum High School Diploma/GEDAbout Us:Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.