Medical Intake Coordinator

Job Description

Job Description

Schedule: On-Site | Monday-Friday | 8:00 AM-4:30 PM

We are seeking a professional, dependable, and customer-focused Patient Intake Coordinator to join our growing healthcare team. If you enjoy helping others, thrive in a friendly and collaborative environment, and have strong organizational and communication skills, we'd love to hear from you.

As the first point of contact for our patients, referral sources, and visitors, you will play a key role in creating a positive patient experience. This position is responsible for managing appointment scheduling, handling incoming calls, coordinating patient referrals, and ensuring timely communication between patients, providers, and referral sources.

Key Responsibilities

• Answer and direct incoming telephone calls in a courteous, professional, and compassionate manner.
• Schedule, reschedule, and confirm patient appointments.
• Receive, document, and relay messages accurately to appropriate staff members.
• Communicate effectively with patients, physicians, referral sources, and other healthcare professionals.
• Assist patients with general questions and provide exceptional customer service.
• Maintain accurate patient records and documentation.
• Coordinate with clinical and administrative departments to support efficient patient care and office operations.
• Process and track patient referrals as needed.
• Perform other administrative duties as assigned.

Qualifications

• Previous experience in a medical office, healthcare scheduling, patient referrals, reception, or customer service preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Proficiency with computer systems, electronic medical records (EMR), and standard office equipment.
• Professional, positive, and team-oriented attitude.
• Commitment to providing outstanding patient care and customer service.

Why Join Us?

We are committed to providing exceptional care to our patients while fostering a supportive, collaborative workplace where employees can grow and succeed. If you're looking for a rewarding opportunity with a healthcare organization that values compassion, teamwork, professionalism, and excellence, we encourage you to apply today.