Sr. VoIP Communications Engineer

Sr. VoIP Communications Engineer (Pacmed)

Bowhead seeks a Sr. VoIP Communications Engineer to assist in designing, deploying, and securing advanced unified communications solutions built on a ZuluCall/Comms platform for military medical treatment facilities in the Pacific Region. This role will support DHA, and federal health-care environments operating modern SIP-based voice, messaging, and video communications. The ideal candidate has deep SIP/VoIP experience across multi-vendor platforms, strong signaling and troubleshooting expertise, and the ability to support secure deployments in DoD and health-care networks.

Responsibilities

VoIP / Unified Communications Engineering

• Design and deploy ZuluCall/Comms UCaaS environments across cloud, IL5-ready datacenters, and on-premises microservice clusters.
• Configure SIP trunks, SBCs, dial plans, IVRs, queues, call recording, voicemail services, and conferencing features.
• Provision and manage SIP endpoints, including Cisco SIP phones, Poly/Polycom, and Yealink.
• Implement call flows, auto-attendants, queueing, callback, and ACD routing logic.

E911 / Location Services

• Configure RedSky/Intrado E911, PIDF-LO, LLDP-MED, and nomadic user location services.
• Validate routing paths and ensure compliance with RAY BAUM'S Act and Kari's Law.

VoIP Security & Compliance

• Implement secure signaling/media (TLS/SRTP), SIP authentication, and secure provisioning.
• Support SCAP/DISA STIG checks for VoIP-related workloads and UC infrastructure.
• Coordinate with cybersecurity teams on RMF and ATO technical requirements for voice systems.

Networking & Infrastructure

• Work with site network teams to establish VLANs, DHCP, DNS, QoS, PoE, and firewall rules.
• Assist with WAN redundancy, LTE/Starlink failover, and SD-WAN integrations.
• Diagnose SIP/RTP quality issues: jitter, latency, MOS, packet loss, codec negotiation.

Troubleshooting & Support

• Lead advanced troubleshooting of SIP signaling, RTP media path, SBC policies, and endpoint registration.
• Provide Tier III support for VoIP, analog gateways, ATAs, SBCs, and softphone applications.
• Collaborate with government technical teams during pilots, testing cycles, and operational validation.

Qualifications

• 7+ years designing, deploying, and supporting VoIP/SIP systems
• Strong command of SIP, RTP, SDP, TLS/SRTP and debugging tools (sngrep, Homer, Wireshark)
• Deep hands-on experience with FreeSWITCH, Kamailio, or OpenSIPS
• Experience with UCaaS or carrier-grade SIP platforms (NetSapiens preferred)
• Experience with SBCs such as Ribbon, AudioCodes, TelcoBridges, Oracle, or Sangoma
• Strong understanding of E911, ELIN/ERL, RedSky/Intrado, and location services
• Proficiency designing dial plans, IVR flows, queue logic, and call routing policies
• Strong documentation and customer-facing communication skills

Preferred Experience

• Experience working with ShoreTel, Cisco CUCM, or similar enterprise telephony platforms
• Experience in DoD/DHA environments
• Understanding of DISA STIGs, SCAP, RMF, or FedRAMP
• Linux experience (Ubuntu, Debian, RHEL)
• Familiarity with microservice deployments (Docker/Podman/Kubernetes)

Soft Skills

• Strong analytical and problem-solving skills
• Ability to lead technical discussions with customers and partners
• Comfortable working independently in high-responsibility environments
• Excellent verbal and written communication

Physical Demands:

• Must be able to lift up to 20 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Public Trust level. US Citizenship is a requirement.