Help Desk Professional

Tecolote Research

Overview

We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires excellent organizational, problem solving, communication and follow-through skills. Helpdesk Professionals will be responsible for (not limited to) taking phone calls, answering customer inquiries, diagnosing technical issues, running tests, troubleshooting software and equipment, installing and updating software and hardware.

Responsibilities

The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for providing quality support to the end-user, remote workforce and systems teams.
This individual will foster and maintain user satisfaction via quality service and support, minimize problem resolution time and callbacks, implement end-user requests and participate in IT tactical plan implementation.

Skills Required

Experience working at a help desk for a mid-sized geographically dispersed company is desirable
- Helpdesk Professional I: 0-2 years of experience
Soft skills include
- Patience
- Empathy
- Active listening
- Sense of urgency
- Good interpersonal skills
- Well-organized
- Speed and accuracy
- Creativity and flexibility
Windows OS, Active Directory experience is desired
Okta Multi Factor Authentication is a plus
Exchange, Office 365 experience is a plus
Printer installation and configuration experience is a plus
Windows Server is a plus
Purchasing, receiving, shipping and equipment management
The ability to work with employees at all levels of the organization
The ability to obtain and maintain a security clearance is required
US Citizenship is required

Education

High school diploma required.

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Help Desk Professional in Arlington, VA vacancy

Professional Support Analyst I
...Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams). Strong analytical, organizational, and writing skills. Ability to create professional visual aids and reports. U.S. citizenship and an active, SECRET Security Clearance is required. Cahaba's full-time...
Suggested
Full time
Temporary work
Work experience placement
Cahaba Federal Solutions
Arlington, VA
4 days ago
Professional Support Analyst II
...programs. Collect, interpret, and analyze datasets to identify performance trends and opportunities for improvement. Prepare professional presentations, briefings, charts, and visual products for senior leadership. Provide recommendations to management on program...
Suggested
Full time
Temporary work
Work experience placement
Cahaba Federal Solutions
Arlington, VA
19 days ago
Professional Support Analyst III
...expert consultation and guidance on management principles, program operations, and process optimization. Design and deliver professional graphics, dashboards, and visualizations to communicate analytical results. Collaborate with leadership and cross-functional...
Suggested
Full time
Temporary work
Work experience placement
Cahaba Federal Solutions
Arlington, VA
4 days ago
Network Support Professionals for DC Government Entity
...Network Support Professionals for DC Government Entity Management Applications, Inc., a leading provider of Managed IT Services and... ...a Network Administrator, a Network Systems Administrator, a Help Desk Manager, a Procurement Coordinator, and a Director. Newly hired...
Suggested
Full time
For contractors
Work at office
MANAGEMENT APPLICATIONS, INC.
Washington DC
3 days ago
Technology Advancement Professional - Tech Chief of Staff
...community Humana is a leading healthcare organization committed to helping millions of people achieve their best health. Our Technology... ...Chief of Staff office is seeking a Technology Advancement Professional to join their team. The Chief of Staff office partners with Tech...
Suggested
Full time
Apprenticeship
Summer work
Work at office
Relocation
2 days per week
3 days per week
Humana Inc
Arlington, VA
2 days ago
Network Management and Support Professionals for Charles City, VA
Network Management and Support Professionals for Charles City, VA Management Applications, Inc., a leading provider of Managed IT Services... ...and update the ticketing system with all actions taken. 2. Help Desk The Operator is responsible for installing, configuring, and...
Contract work
Temporary work
For contractors
Night shift
Management Applications, Inc.
Alexandria, VA
a month ago
Licensed Professional Counselor
$121.74 per hour
" Licensed Professional Counselor (LPC) Wage: Up to $121.74/hour Licensed Professional Counselor — Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates...
Bi-weekly pay
Private practice
Headway
Washington DC
1 day ago
Technical Support Engineer, Associate
$65k - $85k
...Key Responsibilities Provide Tier 1, Tier 2, and Tier 3 Help Desk support for the DOT Drupal CMS platform, child applications... ...Required Experience & Skills Minimum of eight (8) years of professional experience in application support, systems analysis, service...
Work experience placement
Local area
Immediate start
LCG
Washington DC
1 day ago
Tier II Help Desk
...The Tier 2 Service Desk Analyst provides advanced technical support and escalated issue... ...locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and... ...deliver trajectory-changing results that help everyone achieve their ambitions and...
For contractors
Work at office
Worldwide
Dexian
Arlington, VA
1 day ago
Help Desk Specialist
$48k - $51k
...Job Overview Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington, DC Job Responsibilities... ...-life schedule that allows you to thrive both personally and professionally. Don't miss this opportunity to be part of something extraordinary...
Full time
Local area
Monday to Friday
Trace Systems
Washington DC
2 days ago
Help Desk Specialist- Tier 3
...We are seeking a customer-focused and service-driven Help Desk Specialist to provide fast, friendly, and professional Tier 1 IT support. This role is the front line of technical assistance, ensuring users receive timely problem resolution, clear communication, and exceptional...
Contract work
For contractors
Powder River Industries LLC
Washington DC
3 days ago
Help Desk Specialist
$26 - $33 per hour
...Help Desk Specialist The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution... .... This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware,...
Hourly pay
Full time
Contract work
Work at office
Local area
Remote work
Work from home
Monday to Friday
Ardent Eagle Solutions
Washington DC
4 days ago
Help Desk Technician
...ONSITE - 5 DAYS/WEEK - WASHINGTON D.C. Job Description: Help Desk Technician Core Competencies: Provide technical... ...more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies...
Worldwide
Dexian
Washington DC
5 days ago
Helpdesk Analyst
...endeavour to offer everything they need to help them explore, experiment, and enjoy our... ...high level of customer satisfaction and professionalism Essential Skills & Experience Strong... ...Desirable Previous experience in a help desk, IT support, or customer‑facing...
Worldwide
Night shift
Space NK
Washington DC
4 days ago
Tier 2 Help Desk Analyst
...Req ID: 40548 Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career... ...evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so...
Work at office
Local area
Remote work
Chenega Corporation
Arlington, VA
5 days ago
Tier 1 Help Desk Analyst — Growth & Clearance Eligible
Njvc LLC is seeking a Tier 1 Help Desk Analyst in Arlington, VA. This role involves providing first-level support for IT systems, diagnosing... ...enhance your skills in a supportive environment that values professional development and offers a range of benefits. #J-18808-Ljbffr...
Njvc LLC
Arlington, VA
2 days ago
IT Help Desk & Endpoint Admin — Onsite Support Expert
A decision analytics company is seeking an IT Help Desk Support & Endpoint Administrator in Arlington, VA. The role involves providing... ...A+ and Network+ are desirable. This is an onsite position with opportunities for professional growth. #J-18808-Ljbffr Technomics, Inc.
Technomics, Inc.
Arlington, VA
2 days ago
IT Help Desk Specialist - Tier II
...ensure that classified meetings, systems, and operations run seamlessly and securely. This role is ideal for a customer‑focused IT professional who thrives in a fast‑paced, mission‑critical environment and is passionate about maintaining operational excellence and...
Full time
Local area
Improvix Technologies
Washington DC
2 days ago
Help Desk Specialist
$62k - $72k
...Help Desk Specialist Position Soliel, LLC is an accomplished and innovative Woman Owned Small Business (WOSB) delivering IT engineering... ...: • Respond to all telephone and email inquiries in a professional and timely manner. • Maintain and organize electronic files...
Work at office
Immediate start
3 days per week
Soliel
Washington DC
1 day ago
Help Desk Specialist II (CRS)
$59k - $70k
...Job Description The Help Desk Specialist II provides advanced customer service and technical support, serving as a primary escalation... ...Customer Service & Contact Channels Provide responsive, professional support through multiple channels. Telephone, email, chat/IM,...
Local area
Immediate start
Remote work
Computer World Services
Washington DC
2 days ago
Senior Product Support Analyst
$69.4k - $158k
...your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees...
Full time
Contract work
Part time
Interim role
Work at office
Local area
Remote work
BOOZ, ALLEN & HAMILTON, INC.
Arlington, VA
4 days ago
Help Desk Specialist 1
...Help Desk Specialist I NetImpact Strategies has an opportunity for a Help Desk Specialist I supporting a federal customer's enterprise... ...program. This role serves as a Tier I technical support professional within a 24x7x365 contact center environment, providing first...
For contractors
Work at office
Local area
Immediate start
Remote work
Overseas
Rotating shift
NetImpact Strategies
Washington DC
2 days ago
CNC Technical Maintenance Specialist
$29 - $33 per hour
...experienced machinists and engineers, gaining hands-on experience while helping keep our prototyping equipment running smoothly. This is a... ...OFFER Collaborative team environment with experienced CNC professionals in a world-class prototyping facility Opportunity to gain...
Hourly pay
Full time
Quala Inc.
Washington DC
4 days ago
Enterprise IT Systems & Applications Specialist
...managing technical support, user account administration, and monitoring system performance. This position offers opportunities for professional growth and requires a bachelor's degree in a technology-related field. #J-18808-Ljbffr German Marshall Fund of the United States
German Marshall Fund of the United States
Washington DC
5 days ago
Help Desk Technician - Washington, DC
$60k - $65k
...some require a waiting period. Job Summary : The Help Desk Technician is responsible for providing first-level support... ...Qualifications : Degree in an IT-related field or equivalent professional experience Minimum 2 years of experience providing 1st-...
Temporary work
Work at office
Weekend work
Cogent Communications
Washington DC
3 days ago
Sr. Intergration Support Engineer-traveling
...who has a versatile background with Systems administration, Help desk, Networking support, End User Training, VM Ware and/or other... ...technology team, end-users, management, and 3rd party vendors Professional attitude, excellent interpersonal skills, excellent verbal...
Long term contract
Work at office
PLANIT Group
Washington DC
4 days ago
Service Desk Technician II
...Service Desk Technician II Are you looking for a challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR...
Full time
Contract work
Part time
Work at office
Remote work
Terrestris Global Solutions
Washington DC
18 hours ago
Service Desk Technician I
...Service Desk Technician I Are you looking for a challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR...
Full time
Contract work
Part time
Work at office
Remote work
Terrestris Global Solutions
Washington DC
17 hours ago
Oracle Technical Narrative Report Specialist EPM
...Qualifications: · Minimum (12) years of technical experience with Oracle Budget Applications such as Hyperion, EPM Cloud, and EPBCS · Professional experience with 2+ large Hyperion, EPM Cloud, and Oracle Planning implementations in the Public Sector. · Demonstrates...
Contract work
For contractors
Work from home
Flexible hours
AHU Technologies Inc
Washington DC
5 days ago
Product Support Analyst, Senior
$69.4k - $158k
...ideas rooted in technical and data-driven solutions that will help propel them into the future and ensure military and maritime dominance... ..., financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and...
Full time
Contract work
Part time
Work at office
Local area
Remote work
BOOZ, ALLEN & HAMILTON, INC.
Washington DC
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Help Desk Professional. Be the first to apply!