Apartment Maintenance Technician I

Job Description

Job Description

Location: Monroe, NC

About Redwood:
At Redwood Living, Inc. (“Redwood”), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations.

As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization. At Redwood, you’ll find more than a job - you’ll find a place to grow, lead, and make a difference.

We live by eight core values that guide everything we do:
• Do One Thing Really Well
• Be Entrepreneurial
• Serve Those You Lead
• Deliver More Than Expected
• Communicate Openly and Honestly
• Instill Family and Team Spirit
• Demonstrate Integrity and Authenticity
• Be Nice and Have Fun

Position Overview:
Each Redwood Neighborhood has an Apartment Maintenance Technician whose primary responsibilities involve performing routine and general maintenance on the facilities, buildings, and equipment on site, plus performing certain groundskeeping tasks. Daily responsibilities include utilizing various power tools, completing unit turns, and troubleshooting appliances. An aspect of the Apartment Maintenance Technician role involves customer service and communication with both residents and fellow employees. This role will be expected to act as a Redwood ambassador and always provide a positive employee and resident experience. Service Technicians enter residents’ homes to complete work orders and will be expected to handle repairs and communications in a manner that promotes the best possible experience for residents.

Duties & Responsibilities:

• Maintain and repair facilities, buildings, and grounds as assigned through work orders
• Prepare vacated apartment homes for release quickly and professionally
• Complete minor plumbing, electrical, carpentry, painting, and drywall tasks
• Minor plumbing system repairs (clearing drains, toilet issues, repair/replace water heaters)
• Service kitchen appliances, washers, dryers, and garage issues when necessary
• Emergency maintenance as part of an on-call emergency schedule
• Follow safety standards at all times
• Snow removal
• All other related duties as assigned

Required Qualifications:

• 1 year of general maintenance experience
• Valid driver’s license
• High school diploma or equivalent

Preferred Qualifications:

• HVAC Certification

• Exceptional customer service skills

• Apartment maintenance experience

• Ability to operate smartphone, tablet, and computers

• Must be able to stand, walk, bend, kneel, and stoop.
• Must be able to work at heights such as using a ladder or step stool and climbing stairs as needed.
• Must be able to work in confined spaces as needed.
• Must be able to push, pull, lift, carry, or maneuver items up to 50 pounds independently and occasionally heavier items with assistance.
• Requires manual dexterity to operate tools and equipment, including repetitive hand/wrist motions.

• Job is performed in-office or onsite at a Redwood Neighborhood(s).
• Punctuality and consistent attendance are essential for success in this role, and employees must adhere to set start times and assigned schedules.
• Must be available for scheduled on-call shifts, including evenings, weekends, and holidays.
• Must have dependable transportation to travel between Redwood Neighborhoods and respond to emergency maintenance requests.

• Work is performed in both indoor and outdoor environments, with regular exposure to heat, cold, rain, snow, and damp conditions.
• May be exposed to hazards such as chemicals, electrical systems, machinery, and tools.
• May occasionally be exposed to low-level noise from power tools and equipment.

Discover the amazing benefits and perks that Redwood Apartment Neighborhoods offers! Visit our website today to learn more and see why Redwood is a great place to work:Redwood Apartment Neighborhoods | Employee Benefits & Perks

Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.