Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative

Industry: Customer Service / Professional Services

Location (City, State): Tampa, FL

Assignment Type: Full-Time

Pay: $50,000 - 60,000 / year

Work Schedule: Monday – Friday | 40 hours per week

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Addison Group is partnering with our client to hire a dependable and customer-focused Customer Service Representative. This opportunity is ideal for a professional who enjoys assisting customers, solving problems, and creating positive experiences while working within a collaborative and fast-paced environment.

Job Description:

The Customer Service Representative will serve as a key point of contact for customers and provide support throughout their interactions with the organization. This individual will respond to questions, resolve concerns, process customer requests, maintain accurate account information, and collaborate with internal teams to ensure customer needs are handled efficiently. The ideal candidate is an effective communicator who is organized, solutions-oriented, and committed to delivering a high level of service.

Key Responsibilities:

• Serve as a primary resource for customers through phone, email, and other communication channels.
• Respond to questions, requests, and account-related inquiries in a professional and timely manner.
• Research customer concerns and provide appropriate solutions while escalating more complex matters when necessary.
• Process customer orders, account changes, service requests, and other transactions with accuracy.
• Maintain complete and up-to-date customer information within internal systems.
• Partner with internal departments to coordinate solutions and address customer needs.
• Follow up on open requests to ensure questions and concerns are resolved appropriately.
• Document customer interactions, updates, and resolutions for accurate recordkeeping.
• Manage multiple customer requests and administrative responsibilities while meeting deadlines.
• Maintain a professional and positive approach when handling challenging or time-sensitive situations.
• Take ownership of assigned customer issues through resolution.
• Provide additional customer service and administrative support based on business needs.

Qualifications:

• At least one year of experience in customer service, call center, administrative support, or a related customer-facing position preferred.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Effective problem-solving skills with the ability to identify appropriate solutions.
• Strong organizational and time-management capabilities.
• Ability to manage multiple priorities within a fast-paced environment.
• Comfortable using computers and learning new software or customer management systems.
• Strong attention to detail and commitment to maintaining accurate information.
• Professional, dependable, and team-oriented approach to work.

Additional Details:

• Full-time opportunity located in Tampa, Florida.
• Candidates should be comfortable communicating with customers throughout the workday.
• Successful candidates will demonstrate patience, professionalism, and a solutions-focused mindset.
• Ability to remain composed while handling challenging customer situations is important.
• Position requires consistent follow-through and ownership of customer requests.
• Candidates should be adaptable and comfortable learning new systems, procedures, and processes.

Perks:

• Competitive annual compensation.
• Medical, dental, vision, and 401(k) benefits.
• Consistent Monday through Friday schedule.
• Collaborative and supportive team environment.
• Opportunity to strengthen customer service and problem-solving skills.
• Exposure to multiple areas of the organization through cross-functional collaboration.
• Opportunities for professional development and long-term career growth.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.