Housekeeping Training Manager

At Edgewater Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are. Summary As Housekeeping Training Manager, you lead daily operations of the Housekeeping Warehouse, oversee special projects, and manage all department training. You ensure smooth operations that exceed guest expectations and promptly resolve escalated issues involving guests or team members, driving a skilled and service‑focused team. Job Responsibilities Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence. Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership. Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals. Conduct department new hire orientations and deliver ongoing training sessions to maintain team skills and compliance with safety and operational standards. Oversee daily operations of the Housekeeping Warehouse, ensuring inventory accuracy, managing vendor relationships, and executing special projects to improve department efficiency. Monitor and control labor within the department while maintaining adequate coverage based on business demands. Perform regular inspections of housekeeping areas and manage floor operations as necessary to ensure quality standards are met. Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements. Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position. Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards. Perform other duties as assigned. Qualifications 1‑3 years of related experience; includes leadership or progressive responsibility in training and housekeeping. Proven track record of effective decision‑making under pressure and in dynamic environments. Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization. Ability to adapt leadership style to support changing business needs and team dynamics. Commitment to fostering an inclusive, respectful, and high‑performing workplace culture. Proactive problem‑solving mindset with a focus on accountability and continuous improvement. Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results. Knowledge of OSHA, SDS, and biohazard cleanup procedures. Ability to compute mathematical equations. Ability to access and input information using a moderately complex computer system. Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams. Requirements At least 21 years of age. High School Diploma or Equivalent required. Degree/certification preferred. Ability to effectively communicate in English, both written and verbal. Obtain and maintain all work cards as required by the company. Verify right to work in the United States. Work Cards None Physical Requirements Occasionally push/pull up to 50 lbs. Occasionally lift and/or carry up to 50 lbs at floor, knee, waist, and chest levels. Regularly squat, kneel, reach, bend, twist. Regularly sit and work at a desk or computer. Frequently standing and walking. Ability to communicate using in‑person speech, radios, and telephone. Ability to hear, understand, and distinguish speech and/or other sound in person. Ability to distinguish between shades of color. Ability to use tools or equipment requiring a high degree of dexterity. Ability to ascend and descend stairs. Ability to move throughout the property. Work Environment Potential Conditions Indoor Outdoor Smoky Noisy Bright flashing lights Extreme hot cold temperatures Slippery surfaces Exposure to dust, fumes and/or gases. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. #J-18808-Ljbffr Golden Entertainment, Inc.