Medical Receptionist

SUMMARY Under the direct supervision of the Clinic Manager, answer multi-line phone system, take messages using clinic's Electronic Medical Record, register and schedule patients, collect copayments and follow office payment policies, check-out patients and schedule follow up visits, and perform various other clerical duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer phones quickly (by the second ring) and courteously, using approved telephone techniques and etiquette. Determine the nature of the call and direct caller to appropriate department and/or take message using correct grammar by typing into the patient's electronic medical record (EMR) and route to the physician or nurse. Register patients by obtaining patient demographics and other information, schedule appointments by following physician preferences using the EMR. Explain insurance contracts and payment policies to patients. Greet and check-in patients, using the physician EMR. Obtain patient demographic and insurance information, and enter into the physician practice EMR. Verify demographic information for all patients. Assist medical and clinic staff with triaging patients and expedite rooming patients in exam rooms and treatment areas. Collect patient co-pays, deductibles, and payments for services, strictly following the practice's payment policies. Filing/Scanning. Perform clerical duties (e.g., photocopying, scanning, typing, forms, mailing, faxing, etc.) Perform patient "call backs" as requested by Manager, Supervisor and/or Physician. Reminder calls to patients regarding follow up office visits and scheduled appointments. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. This person must be bilingual, fluent in English and Spanish. Must demonstrate receptionist experience or ability to manage incoming phones for small to medium sized business. Basic computer skills are required; must be able to use a computer-based e-mail system and Electronic Medical Record (EMR). Experience with computer word processing (MS Word) and spreadsheet (MS Excel) preferred. The county mandates vaccination or masking during the flu season.