Internal Lead Generation - Inspection (Barberton)

S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years.

We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.

With 16 locations and over 1,450 employees, including 850 skilled tradesmen throughout Ohio, Kentucky, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

Click the link below to watch a short video about S.A. Comunale.

comunale.com/application/files/5717/5459/5043/Sprinkler_Highlight_Vide_LoRes.mp4

JOB SUMMARY

The primary function of this role is to find new customers who may need our inspection services. This person will make calls, send emails, and follow up with potential customers to set appointments for our Inspection Sales team. The goal is to help fill the sales pipeline in order to grow our customer base. This job requires the ability to work in a fast-paced multi-tasked environment with a focus on sales and customer service. It will require working on a computer and phone on a daily basis. Works closely with Fire Safety Specialists (FSS), Inspection Operations, and Service Coordinators.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Search for businesses that may need fire/life safety inspections.
• Use online tools, lists, and our CRM to find contact information.
• Reach out by phone and email
• Using a script, ask basic questions to learn about the customer’s needs and current inspection schedule.
• Identify who handles inspections and whether they are open to meeting with us.
• Record all information clearly in a shared file to be accessed by our Sales Team
• Schedule appointments for our Fire Safety Specialists (FSS)
• Make sure the FSS has all the details needed before the meeting.
• Follow up to confirm appointments or reschedule when needed.
• Log all calls, emails, notes, and updates in a shared file.
• Track lead progress and make sure no follow-up is missed.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED is required.
• 2+ years of experience in customer outreach, inside sales, or a similar role.
• Comfortable making outbound calls and talking to new people.
• Strong communication and organization skills.
• Able to manage multiple tasks and keep good records.
• Basic familiarity with CRM systems.
• Experience in service-based industries.
• Understanding of inspection cycles or service contracts.
• Experience meeting call targets or appointment goals such as number of outbound calls/emails each day, number of qualified leads created each week, number of appointments scheduled for the sales team.
• Accuracy and completeness of CRM notes.
• Excellent written and verbal communications skills are required.
• Ability to work with minimal supervision is required.

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, customers, vendors and suppliers.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to talk, hear, and feel. The employee is frequently required to sit, stand, walk, use hands to grasp, and use fingers to maneuver objects. The employee may be infrequently required to lift, pull/push, stoop, kneel, crouch, and reach. Specific vision abilities required by the job include close visual acuity, distance vision, peripheral vision, and depth perception. The physical strength rating of this position is classified as sedentary work which includes exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Operation of a computer keyboard, headphones, telephone, and hand calculator are required. Understanding of addition and subtraction, simple math, simple drawings, technical reports, and technical instructions is required. In addition, the employee must be able to write or present simple memos, summaries, business letters, and technical reports.