Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

ABOUT OUR AGENCY:
With over 11 years at State Farm and more than six as an agency owner, I’ve been proud to grow a thriving team of 13 across two locations. Our offices in North Myrtle Beach and Loris, SC are known for exceptional service, strong team culture, and deep community ties.

We offer more than just a job—we create an environment where people can thrive. From a fully stocked breakroom with snacks, beverages, and cooking supplies, to agency-paid lunches, holiday parties, and bonuses tied to individual and team performance, we love to celebrate wins together. We also participate in community events throughout the year, reflecting our passion for giving back.  I proudly serve on the McLeod Health Foundation Board, HOPE Committee, USC Young Alumni Board, and the NMB Chamber Board, and I’m actively involved in several local networking groups.

If you’re looking to be part of a growing, high-energy, service-focused team that believes in working hard and making an impact, you’ll feel right at home here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jamesha Gore-Coggin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred