Senior Technical Support Engineer

Senior Technical Support EngineerPerform escalations, fleet performance testing, system installations, training, documentation generation, and participate in special projects. Train and provide guidance and/or information to other Technical Support Engineers as well as Yield Control Technology Engineers. Ensure field implementation and compliance by creating and reviewing documentation for upgrades, maintenance, installations, and troubleshooting. Create and present system performance data, including availability, preventive maintenance "green-to-green" time, and mean time between failures. Search for performance trends and propose and carry out ideas for improvement. Retain technical and product knowledge while developing an understanding of business variables, processes, and characteristics. Collaborate closely with external clients and all supporting groups of Hitachi High-Tech America, Inc., including New Product Introduction, Technical Support Group (TSG), Service, Technology, Sales, Design, and QA. Coordinate technical fieldwork, as necessary. Deliver technical data in high-level customer meetings between domestic and international divisions of Hitachi. Generate reports, such as TSG reports, escalation reports, and national service alert reports. Prepare and provide thorough documentation to aid in problem solving and/or engineer training. Own project responsibility while applying project management methodology.Travel required: 50% of time performing technical and maintenance support of Hitachi High-Tech America's products installed at customer sites in Oregon.Job location: 3600 NE Huffman Street, Hillsboro, OR 97124. Work from home permitted 20% of time.Required Qualifications:Bachelor's degree (or the foreign equivalent) in Electronic, Electrical, Mechanical Engineering, or related field.2 years of experience in the job offered or related.Experience with: Hitachi High kV and HF5000 Transmission Electron Microscopes (TEMs);Hitachi NX5000/NX9000 Focused Ion Beam (FIB) systems;Optical technology in electron microscopy;Automated mechanical transfer system technology; andSpherical Aberration Corrector.Salary, benefits and discretionary bonus.Equal Opportunity Employer (EOE)Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived race, color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io