Customer Service Representative
Full-time
REBEL SPORTS GROUP LLC
Job Description
Job Description
Benefits:
- 401(k)
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Respond to customer questions by phone, email, and in person
- Assist customers with order status, product information, sizing, pricing, and delivery questions
- Enter and update customer orders accurately
- Review orders for correct quantities, sizes, colors, artwork information, and deadlines
- Coordinate with sales, art, production, and shipping departments
- Provide customers with updates on order progress and expected completion dates
- Resolve customer concerns professionally and promptly
- Process order changes, returns, and other customer requests
- Maintain accurate customer records and order notes
- Assist with customer pickups and completed orders
- Follow up with customers when additional information or approvals are needed
- Help maintain a positive customer experience from order placement through delivery
- Previous customer service or administrative experience preferred
- Apparel, screen printing, embroidery, promotional products, or production experience is a plus
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Organized and able to manage multiple orders and deadlines
- Comfortable working in a fast-paced environment
- Strong computer and data-entry skills
- Ability to work effectively with customers and internal departments
- Dependable, positive, and team-oriented
- Competitive pay based on experience
- Paid Time Off (PTO)
- Paid company holidays
- 401(k)
- Full-time position
- Team-oriented work environment
- Opportunities for growth within the company
Vacancy posted 12 hours ago
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