Room Attendant

Job Description

Job Description

US: The Aloft Austin Round Rock, managed by Moody National Management LP, are looking for Room Attendants to join our team.

YOU: Have a passion for making things right, and putting things in their place. You care for guests and for their experience when staying at your property. You know a clean room and clean hotel can make all the difference to people when they are traveling. Your focus on the customer experience is the backbone of the hotel.

ALSO: For full-time associates we offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.

MOST IMPORTANTLY: We are offering career opportunities, not just jobs. If you are scared, or feel you don’t have the qualifications, apply anyway! We don’t hire off of key words. We hire real living people who have voices and we want to hear. If you are smart you can learn what you need.

LAST THING: Don’t ignore this opportunity. Apply Now!

The Room Attendant contributes toward high levels of guest satisfaction by achieving or exceeding the Company’s and Hotel Brand’s standards regarding the cleanliness and safety of guest rooms and by providing professional, courteous, and prompt responses to guest inquiries and concerns.

Essential Functions:
Clean assigned guest rooms and stock with appropriate supplies in accordance with quality and timeliness standards; pick up trash; change line; make bed; clean bathroom thoroughly; vacuum and dust the guest room, clean windows and balcony, if applicable.
Respond to guest inquiries in a courteous manner; professionally resolve issues, promptly report lost/missing guest possessions.
Promptly report any unsafe, broken, or missing furnishings, equipment, or fixtures to the Executive Housekeeper or Shift Supervisor.
Maintain required inventory on housekeeping cart; order or obtain additional supplies as needed; store the cart in accordance with established procedures.
Assist in the Laundry Department as requested.
Deep cleaning projects/daily special projects.
Other duties as assigned by management.

Job Specifications:
Sound working familiarity with safety and security procedures and guidelines and ability to safely operate commercial housekeeping equipment.
Ability to read and understand written instructions to carry through housekeeping tasks.
Good command of the English language; second language proficiency desirable
Excellent time management skills and ability to multi-task and prioritize work
Ability to maintain customer focus
Excellent organizational and planning skills
Excellent interpersonal skills.
Ability to work well in a team environment.
Ability to follow corporate and brand standards and procedures.

Work Environment:
This job operates in a hotel environment. This role routinely uses standard housekeeping equipment.
Exposure and frequent use to commercial and household chemicals and cleaning solutions.
This position works indoors.