Young Adult Peer Supporter (Teen Talk Lines)

Job Description

Job Description

At Access Services, we know great work starts with real support for all employees, including part time. At Access Services you have the ability to earn PTO, get a 401k match and get paid for training.  

Are you a young adult who is passionate about suicide prevention and supporting your peers with mental health needs? Do you have lived experience with mental health, the ability to drive, and a desire to grow your leadership skills by mentoring and training others?

Access Services is hiring a part-time Young Adult Peer Supporter in our Plymouth Meeting, PA office to join our Teen Talk Lines as part of our Crisis Prevention programs across Montgomery and Chester Counties. This position is formally known as Young Adult Certified Peer Specialist.

The Teen Talk Lines is a warm line where teens in Montgomery County and Chester County can text or talk on the phone anonymously with a a peer counselor about any problems they are facing, without fear of judgment. As a Young Adult Peer Supporter, you will make an impact in the lives of Montgomery and Chester County youth every day. You will be skilled as an active listener, able to demonstrate empathy toward youth from all walks of life, and willing using your own life experience to connect with individuals who are struggling. You will use your emerging leadership skills in order to be able to run a club with youth and also to be able to mentor, train, and develop youth volunteers.

Visit our Facebook page to get a glimpse of what we do!

Work Schedule: Part Time: Monday 1-9pm, Wednesday 1-9pm, Saturday 1-9pm

*Our Teen Talk Lines are open 7 days a week, from 1pm-9pm.

*Please note that this is not a remote position*

Requirements

The selected candidate must meet all qualifying and ongoing job criteria including background checks and a driving history record. 

Key Responsibilities of Young Adult Peer Supporter:

• Answer telephone calls and text messages, exhibiting empathy and active listening skills
• Complete daily logs and required documentation in a timely manner
• Communicate with supervisors effectively, accurately, and in a timely manner
• As needed, offer support to individuals developing recovery/WRAP plans
• Maintain regular and predictable attendance
• Ensure own proper conduct and fair representation of Access Services
• As needed, respond to teens reaching out on the Teen Talk Line
• Potential travel to fairs, community events, and to lead Teen Talk Line Clubs in local high schools.

Qualifications of Young Adult Peer Supporter:

• High school diploma or GED (required)
• 1+ years of personal experience with mental health challenges ( required )
• Completed Certified Peer Specialist (CPS) or Certified Recovery Specialist (CRS) certification is required, or the willingness to complete this training within the first six months of hire.
• Eligibility to be a candidate for this position requires being falling in the range of 18-25 years of age to meet our contractual requirement for a young adult supporting their peers calling in on the Teen Talk Lines. 
• Eligible candidates will be selected for hire based on meeting all requirements, skills, and abilities to carry out the responsibilities of the position.
• Some experience supporting teens with mental illness (preferred)

Driving Requirements

• A valid US driver’s license for at least two years, not including time with permit.
• No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period).
• Access to a reliable vehicle during work hours. Vehicle must have valid registration and inspection stickers.
• Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy.

Essential Working Conditions/Physical Demands: 

• Utilize desktop computer equipment on a daily basis.  

• Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.).  

Benefits

Pay: $18.50/hour, with CPS and/or CRS certification, and increases based on education and experience

What You’ll Gain at Access Services 

When you join us, you’re not just stepping into a role, you’re joining a team that offers real support, opportunities to grow, and meaningful work that makes an impact. 

We offer benefits designed to meet you where you are, whether you're starting your career, building new skills, or looking for flexibility: 

• Time to Recharge: Part-time employees accrue up to 10 days of PTO a year.  
• Invest in Your Future: 401(k) with company match, tuition reimbursement program, and access to college tuition discounts. 
• Built into the Job:  Paid travel time, mileage & toll reimbursement. 
• Support beyond Work:  Employee Assistance Program (EAP) with free, confidential resources for you and your family, including:  

• Counseling and emotional support through in-person, telehealth and text therapy. 

• Financial and legal guidance. 
• Grow With Us: Paid training, ongoing professional development, and opportunities to learn and advance across diverse roles and programs. 

Access Services is an Equal Opportunity Employer.