Advisory and Consulting Manager, FedRAMP

Advisory And Consulting Manager, Fedramp

New York, New York, United States; Washington, District of Columbia, United States

Position Overview:

You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent's GRC solutions, and support business development activities.

Key Responsibilities

• Act as a trusted advisor and leverage your deep domain and practical GRC skills, knowledge and experience to help your customers realize their risk and compliance program vision, goals, and objectives.
• Advise clients on the best approach based on this experience and engage in successful expectations management.
• Manage projects to ensure project risks are proactively identified, communicated, and mitigated.
• Mobilize proper team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project efficiencies and budgets are managed and proactively communicated.
• Provide oversight and monitoring of services during the entire implementation lifecycle with a focus on:
• Capturing high quality business requirements.
• Creating design & walk-through documents and solution workflow diagrams.
• Designing/Architecting product implementation.
• Enabling customers to adopt and use our platform.
• Maintaining balance between customer expectations and project team satisfaction.
• Partner with Product Managers acting as a conduit between customer expectations and product development, identifying trends and recommending system improvements and new features.
• Partner with Sales and/or Solution Consultants in pre-sales activities such as solutions development; product demonstrations; RFP responses; implementation scope, effort & price estimates; and contracting (Statements of Work etc.)
• Collaborate with Client Partners in identifying barriers to adoption of Diligent's products and in developing strategies and approaches to remove these barriers and increase adoption.
• Identify expansion opportunities by exposing existing customers to the breath of Diligent solutions that can help enhance their GRC journey.
• Develop and execute on a suitable training plan that helps you grow as a professional and remain relevant to Diligent's customer base
• Maintain quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems
• Provide coaching and mentoring of Senior Specialists and Specialist team members on project management customer enablement and domain.

Required Experience/Skills

• 7 plus years' experience as practitioner with domain knowledge in one or more of these areas: Audit, Internal and Regulatory Compliance, and/or Risk Management (Enterprise, IT, Regulatory and/or Third Party).
• FedRAMP experience required.
• Experience with CMMC and NIST frameworks.
• 2-4 years' experience running Risk or Compliance Programs.
• 2-4 managing implementations of large-scale technology products across industries.
• Demonstrated experience delivering projects under formal governance frameworks (PMI, PMP, PRINCE2, or federal program standards).
• Experience in client management and business development within those clients.
• Effective skills in persuasion and influence, as well as an ability to enthuse and inspire.
• Drive and determination to succeed in a dynamic company and growing team.
• Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical / regulatory environment.
• Exceptional communication and presentation skills including great public speaking skills and workshop facilitation.
• Exceptional knowledge of business processes and the ability to solve business problems using a combination of technology and process changes.

Preferred Experience/Skills

• Ability to lead or follow as the situation mandates.
• CPA/CA, CIA, CISA, CISSP, CMA, RICS APC, PMP or other relevant certification desired.
• Ability to travel up to 20%.

U.S pay range $115,000 - $142,000 USD