Customer Experience Coordinator

Job Description

Job Description

Join a team that offers competitive pay, PTO, strong benefits, and a family-oriented environment where people support each other and take pride in the work they do.

Paul Davis is looking for a Client Care Coordinator to be the central point of communication between our customers, field teams, and office staff. This role keeps projects moving, ensures customers feel taken care of, and helps drive jobs from first call through completion.

What you will do

• Answer incoming calls and handle new job intake
• Be the main point of contact for customers from start to finish
• Keep consistent communication with customers through weekly updates
• Support project flow by coordinating with Project Managers and field teams
• Maintain accurate job files, notes, and documentation
• Assist with scheduling, subcontractor coordination, and compliance tasks
• Support accounts receivable, payable, and collection efforts
• Help onboard and manage vendor and subcontractor documentation
• Participate in daily team huddles to align on priorities

What we are looking for

• 3+ years in an administrative or customer service role
• Strong communication and organization skills
• Ability to manage multiple priorities and stay on top of details
• Comfortable working independently and within a team
• Experience with Microsoft Office 365
• High school diploma required, degree preferred

Company Description

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Company Description

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.\r\n\r\nWe have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.