Customer Success Manager

Manager Success Partner

The Manager Success Partner is a key HR support to those managing teams at Adobe. This role provides consultative and coaching support to people managers including daily individual and team performance, group efficiency, interpersonal relations, and managing change. They also support managers reactively and with proactive initiatives related to Adobe cyclical programming (ex. Performance evaluations, annual employee engagement and manager surveys, compensation planning, etc.). This role partners closely with Employee Relations and HR Business Partners as well as Centers of Excellence (COEs) such as Talent Development and Talent Management.

What You'll Do

• Manager Advising and Skill Building: Provide consultation, coaching, and guidance to all people managers at Adobe up through the Director level across topics such as: day-to-day performance management, team effectiveness and team dynamics, change management, career development and mobility, etc.
• Enablement and Amplification of Cyclical Programming: Reactively and proactively support people managers based on business needs and company-wide efforts, including quarterly performance evaluations, employee engagement survey action planning, compensation/rewards planning, etc.
• Develop and Share Manager Patterns and Insights: Use quantitative and qualitative data to identify areas of opportunity for improving manager efficiency. Share key trends and understandings with human resources partners to address business and organizational needs and improve company-wide support of people managers.
• Manager Community Building: Creating opportunities to foster learning, collaboration, and networking through small group consultation and coaching forums.

What You Need To Succeed Skills and Proficiencies

• People manager coaching and advising on a diverse set of core areas and skills that are essential for a people manager's role and success
• Problem solving and analytical thinking demonstrated by assessing issues and concerns effectively, developing solutions, and surfacing data-driven insights
• Deep HR expertise with knowledge of HR policies, systems, and philosophical approaches

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field; graduate degree preferred.
• Minimum of 5-8 years of experience in HR support, HR business partnering, or related roles.
• Experience with coaching, employee relations, training and development, and/or HR operations a plus.
• Strong analytical skills and ability to employ data for storytelling and insights.
• Strong relationship building, communication, and collaboration abilities.
• Experience in managing projects and achieving timely outcomes.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe Together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email View email address on click.appcast.io.

AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $101,300 -- $209,950 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $145,000 - $209,950

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California :

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.