Dental Reception Supervisor

Job Description

Job Description

Description

To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,500.* Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission!

Lead Front Office Operations That Help Patients Smile—Literally and Figuratively

Schedule: Monday-Friday 8:00 am - 4:30 pm, but schedule may vary due to coverage needs.

If you're passionate about exceptional patient service and have a knack for keeping dental front office operations running smoothly, this is your chance to make a meaningful impact. As the Dental Office Supervisor , you’ll be an essential part of our integrated care team, ensuring efficient, welcoming experiences for patients and supporting front office staff across our dental clinics.

This leadership role is perfect for someone who thrives in a fast-paced setting and is ready to support a team delivering compassionate dental care to rural and underserved communities.

This is a great opportunity for someone who:

• Enjoys managing front desk operations in a dental clinic setting
• Is highly organized and proactive in resolving issues before they escalate
• Leads by example and finds fulfillment in coaching and supporting others
• Wants to work in a mission-driven environment focused on community wellness

Key Responsibilities

• Supervise Customer Relations Specialists working in dental front offices
• Ensure smooth patient flow and an exceptional front-desk experience
• Oversee daily operations related to scheduling, intake, and co-payment processes
• Monitor and verify payment batches and prepare bank deposits
• Review and approve sliding fee documentation and ensure policy adherence
• Serve as the first point of contact for escalated patient concerns
• Collaborate with the Office Manager – Dental on staffing, scheduling, and performance evaluations
• Provide hands-on backup support for phones, registration, scheduling, and payment collection as needed

Requirements, Skills, Knowledge and Expertise

High School/GED required

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
• At least two (2) years experience as a front office staff member in a medical, behavioral, or administrative setting preferred
• Supervisory experience preferred
• Experience with a multi-line phone system and professional phone skills preferred
• Knowledge of Microsoft Office Suite preferred

You’ll Be A Great Fit for This Role if You:

• Have a background in dental or healthcare front office settings
• Enjoy creating a positive and organized environment for both patients and staff
• Are confident managing schedules, processes, and payment workflows
• Can remain calm and compassionate in high-pressure or escalated situations
• Believe that excellent customer service is essential to quality care
• Are passionate about expanding access to dental health services in underserved communities