Aftermarket Sales Representative

Job Description

Job Description

Aftermarket Sales / Customer Support Representative - Welcome to Deep South Equipment, where our family has been the premier material handling equipment provider and one-stop shop for businesses for over 25 years. We’re proud to serve the unique needs of our customers in Louisiana, Mississippi, Oklahoma, and Texas, offering a broad selection of new and used equipment, parts, maintenance, operator training, and more. Our expert team takes the time to understand your business and help it succeed. We believe in exceptional customer service and look forward to welcoming you into our family.

Position Purpose:

Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts, and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.

Responsibilities

• Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions
• Performs follow-up calls at customer locations on complete goods and major parts and service
• Addresses customer concerns and resolves problems effectively and satisfactorily
• Profiles customers machines, vehicles, and demographic information
• Participates in product presentations at customer clinics, pre-Expo Meetings, John Deere Days and meetings held outside the dealership
• Assists the Sales department with after sales calls to ensure equipment operates to the customer's satisfaction
• Provides limited technical support where applicable

Experience, Education, Skills And Knowledge

• 2+ years experience with involvement in activities such as service, parts, sales, training or other related work
• Ability to write and speak effectively to individuals and groups
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience

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