Director of AI-Driven Customer Experience Ops
Encova Insurance
Encova Insurance is seeking a Director, Engagement Center Operations to lead strategic direction for the Engagement Center across customer interactions. This role oversees operations, development, quality assurance, training, and service delivery while driving AI and automation initiatives to modernize the customer experience. Collaborating with business leadership, you will set performance metrics, improve first call resolution, and ensure effective escalation handling, training programs, and #J-18808-Ljbffr Encova Insurance
Vacancy posted 2 days ago
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