Customer Service Specialist

Overview As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses. Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—no training required. Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate. Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs. Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results. Reschedule unserviced accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguard customer’s privacy and other proprietary information. We Offer Competitive earnings starting at $18 to $20 per hour. Comprehensive benefits package including medical, dental, vision, maternity, & life insurance. 401(k) plan with company match, employee stock purchase plan. Paid vacation, holidays, and sick leave. Employee discounts, tuition reimbursement, dependent scholarship awards. Industry leading, quality, comprehensive training program. Why Orkin? You are interested in an opportunity with career potential in a reliable, recession-resistant industry. You have a service-oriented mindset that leads you to build loyalty and trust with customers. You hold yourself responsible to commitments. You value being part of a team. You want to keep learning, improving and developing as a leader. You want to join a company that supports the community. You want a career with a purpose at a mission-driven company that values Safety Professionalism Empathy Integrity Innovation Qualifications Previous experience in Customer Service or Sales preferred. High School Diploma or equivalent required. Excellent interpersonal and communication skills. Basic computer skills in various software and web-based applications. Proficient in Microsoft Office. Strong attention to detail and follow through. Demonstrated ability to prioritize tasks and manage time efficiently. Work Environment Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. #J-18808-Ljbffr