Banquet Houseperson - Hilton Cleveland Downtown

The Hilton Cleveland Downtown is looking for their next Banquet Houseperson to join their banquet team!

Soaring 32 stories with stunning views of Lake Erie, Hilton Cleveland Downtown is located in the heart of downtown with 600 modern guest rooms, and upscale amenities like an indoor pool and rooftop bar. Connected to the Convention Center, it's just steps from Cleveland's key nightlife & entertainment district. The Hilton Cleveland Downtown provides a dynamic and professional setting for team members to grow their hospitality careers.

Check us out: Hilton Cleveland Downtown | Meeting & Events

Full-Time

Pay: $16.15 an hour

Shift Pattern: PM, weekends, holidays

The ideal Banquet Houseperson candidate for the Hilton Cleveland Downtown is a dependable and service-oriented team member with 6 months to 1 year of experience in banquet, restaurant, or private catering environments, particularly with table setup and event preparation. This individual demonstrates a strong hospitality mindset, takes pride in maintaining clean and organized event spaces, and supports seamless execution of functions. They must be able to work PM shifts consistently, have reliable transportation, and bring a positive attitude, flexibility, and a strong work ethic to a fast-paced team environment.

What will I be doing?

As a Banquet Set-Up Attendant, you would be responsible for setting and cleaning banquet facilities for functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Set up banquet rooms according to event orders, including tables, chairs, linens, stages, dance floors, and décor

• Break down and reset event spaces efficiently following functions

• Refill water stations and lining as needed during events.

• Ensure all meeting and event spaces are clean, organized, and presentable at all times

• Clean meeting space including washing meeting room walls at beginning of events.

• Clean meeting space including, but not limited to, vacuuming, sweeping, mopping, polishing, wiping areas and washing walls before and after events

• Respond promptly to last-minute setup changes and guest or client requests

• Maintain cleanliness of back-of-house banquet areas, storage rooms, and service corridors

• Follow safety and proper lifting procedures when handling heavy equipment

The Benefits

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay

• Medical Insurance Coverage – for you and your family

• Mental health resources including Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel program: 100 nights of discounted travel

• Parental leave to support new parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

• 401K plan and company match to help save for your retirement

• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.

• Integrity - We do the right thing, all the time.

• Leadership - We're leaders in our industry and in our communities.

• Teamwork - We're team players in everything we do.

• Ownership - We're the owners of our actions and decisions.

• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day and our amazing team members are at the heart of it all!