Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Technical Support Engineer

Cerby

Technical Support Engineer

Cerby is revolutionizing the way organizations secure and manage nonstandard applications that fall outside traditional IT oversight. Our platform uniquely automates security processes for disconnected and hard-to-manage applications, enabling teams across the enterprise to strengthen their cybersecurity posture without compromising on efficiency or user experience. Trusted by leading global brands, Cerby seamlessly integrates with your existing systems, ensuring comprehensive control and visibility across all applications. Join us in our mission to close the security gaps left by unmanageable apps and to safeguard your business in an increasingly complex technological landscape.

Our founding team is composed of proven operators that have achieved more than $1B in exits for multiple start-ups. Cerby raised $17M in a Series A funding round in 2023 led by Two Sigma Ventures and Outpost Ventures, increasing their total funding to $32.5M. The investment underscores Cerby's momentum in the financial services sector, which often lacks modern identity protocol support. Existing seed investors, including Ridge Ventures, Founders Fund, and others, also joined this round, along with Ben Johnson, co-founder of Obsidian Security and Carbon Black.

At Cerby, we believe there is a better way for enterprises and consumers alike to use cloud applications and to share access with others securely. Our approach to achieving this goal is automating tasks to remove the need for users to manage passwords or handle forms of MFA.

Job Description

As a Technical Support Engineer, you'll be an essential part of our Customer Success organization, providing exemplary technical support and maintaining high customer satisfaction. You'll be the first point of contact for customers, addressing their technical issues and ensuring our services run seamlessly. Your role will involve monitoring customer tickets, troubleshooting problems, monitoring alerts for system failures, and executing maintenance tasks to enhance operational efficiency.

What you will do:

  • Monitor and respond to customer support tickets within agreed Service-Level Agreements (SLA).
  • Participate in customer calls to understand their issues better and provide solutions.
  • Proactively communicate with customers to avoid downtime or delays in securely accessing their accounts.
  • Escalate bugs & complex issues to the appropriate internal teams, ensuring thorough follow-up and resolution.
  • Keep a vigilant eye on system alerts indicating failures or critical issues related to automation workflows.
  • Collaborate with Cerby's engineering team to prioritize improvements to the automation system.
  • Analyze user activity and feedback to guide the implementation of new automation.
  • Perform routine tasks to support customer needs and operational efficiency.
  • Write, improve & maintain knowledge base articles for internal and public documentation.
Qualifications
  • Prior experience working on customer service or similar customer-facing teams.
  • Strong problem-solving and troubleshooting skills.
  • Excellent verbal and written communication skills in English and Spanish.
  • Experience with web technologies (HTML/CSS/JS).
  • Proven ability to debug scripts and elements using the browser's developer tools
  • Ability to translate complex processes into simple instructions for non-technical users.
  • Ability to collaborate with a distributed team across time zones.
  • Schedule flexibility to work outside of business hours if required.
Additional Information

Nice to have:

  • Experience with SQL queries.
  • Experience using Rest APIs (Postman/cURL).
  • Knowledge of version control systems with branching and merging (GitHub).
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Technical Support Engineer in United States vacancy
  •  ...Description Benefits: ~401(k) ~ Competitive salary ~ Flexible schedule ~ Paid time off ~ Signing bonus Technical Network Support Engineers    Location:   Miami, FL   Job Description  We are currently seeking a Senior Level Network Support... 
    Suggested
    Remote work
    Relocation package
    Flexible hours

    Presidential Staffing Solutions, LLC

    Miami, FL
    a month ago
  • $140k - $185k

     ...more than 2 million Verkada devices are deployed across 170+ countries. About the RoleVerkada is seeking a Manager for our Technical Support Engineering team. We are looking for a technical leader who will help grow our global team dedicated to supporting our customers 24/... 
    Suggested
    Full time
    Work at office
    Work visa
    Flexible hours
    Shift work

    Verkada

    San Mateo, CA
    1 day ago
  • An innovative company is seeking a Technical Support Representative to serve as the primary contact for clients needing assistance with engineering products and software. This remote role requires diagnosing issues, providing solutions, and ensuring high customer satisfaction... 
    Suggested
    Remote work
    Flexible hours

    Orionyx Enginnering LTD

    San Jose, CA
    2 days ago
  • $65k - $85k

     ...DC Work Type: Hybrid Work (Minimum 2 days Onsite) Required Clearance: Ability to Obtain Public Trust Job Title: Technical Support Engineer, Associate Job Overview: The Technical Support Engineer, Associate provides advanced operational and technical support... 
    Suggested
    Work experience placement
    Local area
    Immediate start

    LCG, Inc.

    Washington DC
    more than 2 months ago
  •  ...Description The Network Security IT Specialist is responsible for supporting and securing the City’s IT infrastructure, including network...  ...best practices, monitoring for threats, and providing technical support while ensuring compliance with applicable standards and... 
    Suggested
    Full time
    Work at office

    La Marque, City of (TX)

    La Marque, TX
    5 days ago
  •  ...Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser and partner relationships, drive key programs, and enhance the technical capabilities of the team while operating in a hybrid work... 
    Full time
    Remote work

    Virtual Vocations Inc

    United States
    4 days ago
  • $84.5k - $100k

     ...Technical Support Engineer (AI Security Products) Location: Atlanta, GA - Hybrid - 2 days/week Witness AI invented intent-based AI security. While legacy tools monitor what users say to AI, we understand what they're trying to accomplish - stopping jailbreaks, data... 
    Remote work
    2 days per week

    Witness AI

    United States
    2 days ago
  • $80k - $90k

     ...Description: Electric Machinery Company. a division of WEG Electric Corp. Minneapolis, Minnesota Position: Technical Support Service Engineer Department: Service Primary Objective of Position : Provide technical support related to the motor, generator... 
    Work at office

    ELECTRIC MACHINERY COMPANY, a division of WEG

    Minneapolis, MN
    a month ago
  •  ...suppliers to deliver immersive, data-driven cockpit experiences. As we expand our footprint in China, we are looking for dedicated engineers to support our growing list of automotive partners in the region. What You'll Do Break down complex customer questions into... 
    Remote work

    Mapbox

    United States
    2 days ago
  • $35 - $40 per hour

     ...Job Title: Technical Support EngineerJob Description In this role, you will diagnose and resolve issues related to OEM equipment including...  ...— correct part, correct application, first time. Engage Engineering and SME teams directly for Level 3 issues beyond current... 
    Contract work
    Temporary work
    Part time
    Work at office
    Remote work

    Actalent

    Sussex, WI
    2 days ago
  •  ...Technical Support Engineer Brinqa is the leading provider of unified cyber risk management and security analytics. Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently. We help our customers' cyber... 
    Local area
    Immediate start
    Remote work

    Brinqa

    United States
    4 days ago
  •  ...Job Description Job Description Description: The Tier 1 Technical Support Engineer is a critical role in supporting our post-sales Scale Computing customers because our number one goal is to make our customers exceptionally happy when they seek our support. We believe... 
    Remote work

    Scale Computing INC

    Indianapolis, IN
    15 days ago
  •  ...efficient handling and resolution. Onsite Support: Travel to customer locations to troubleshoot and repair systems as needed. Technical support: Responsible for technical...  ...Education: Bachelor’s degree in Electrical Engineering, Computer Science, Computer Science Engineering... 
    Work experience placement
    Local area
    Worldwide

    KAYTUS

    Finland, MN
    2 days ago
  •  ...CDRs, SBC logs, SIP traces, and vendor/carrier feedback · Support STIR/SHAKEN operational behaviors, including signing success/failure...  ...) · Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents · Participate in incident bridges... 
    Work at office

    Longfinch Technologies

    Palisades Park, NJ
    4 days ago
  • $80k - $120k

     ...continues to invest heavily in new technologies, engineering innovation, and employee development....  ...with structured mentorship and clear technical career growth. Split your time between providing advanced technical support for industrial automation products and working... 

    Direct Recruiters

    Minneapolis, MN
    4 days ago
  • $23 per hour

     ...The Technical Support Engineer provides frontline remote support for audiovisual systems, ensuring timely troubleshooting and resolution of technical issues. This role is responsible for diagnosing, triaging, and resolving AV-related incidents across customer environments... 
    Hourly pay
    For contractors
    Local area
    Remote work
    Rotating shift

    AVI-SPL

    United States
    4 days ago
  •  ...Technical Support Engineer - L1 To enhance our global support team with strong and proven customer service experience in the IT market. Key Responsibilities: As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support... 
    Work experience placement
    Remote work
    Rotating shift

    TaskUs

    United States
    2 days ago
  •  ...Technical Support Engineer fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers... 
    Remote work

    fal

    United States
    2 days ago
  •  ...of the UK Government projects this role supports, this position is classified as a...  ...recommended solutions Perform in-depth technical analysis for production incidents, including...  ...agreements (SLAs) Work closely with Engineering and DevSecOps teams to support IAM and... 
    Immediate start
    Remote work

    Saviynt

    United States
    2 days ago
  •  ...Technical Support Engineer Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options... 

    Options Technology Inc

    New York, NY
    4 days ago
  •  ...Technical Support Engineer Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS... 
    Work at office
    Local area
    Remote work

    Cloud Software Group

    United States
    2 days ago
  •  ...cloud, IoT, 5G, and mobility. What will you do? As a Level 1 Support Engineer, you will have to qualify the issue, gather the required...  ...knowledge of product offerings and support policies to provide technically accurate solutions to customers. When needed, escalate issues... 
    Full time
    Work experience placement

    Efficient IP

    California, MO
    1 day ago
  •  ...About this Position The IT Support Engineer is the first point of contact for employees seeking technical support as the Tier 1 of support. This role focuses on triage, basic troubleshooting, and ticket routing to ensure timely and effective resolution in line with Service... 
    Live out
    Work at office
    Local area
    Flexible hours

    Waystar

    Louisville, KY
    4 days ago
  • Technical Support Engineers We are currently seeking individuals to provide technical support for our customers on our product line. Technical support is provided via telephone, fax, e-mail and occasional on-site customer visits. The ideal candidates will... 

    Automation ONSPEC Software Inc.

    Rancho Cordova, CA
    more than 2 months ago
  •  ...industry to drive technology for a sustainable future. Apply now and make our success story yours too! SUMMARY   The Technical Support Engineer will provide technical expertise for vacuum solutions. This pre- and post-sales support is provided to field service engineers... 
    Work at office
    Worldwide
    Flexible hours

    Busch Vacuum Solutions

    Nashua, NH
    more than 2 months ago
  •  ...About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating... 
    Full time
    Immediate start
    Work from home

    zerohash

    Remote
    a month ago
  •  ...efficiently, and with confidence. Team Mission & Growth Opportunities The Technical Support team plays a critical role in our customers' success and serves as a key partner to Product, Engineering, Operations, and Customer Success. We don't just solve issues; we... 

    G2 Risk Solutions

    Houston, TX
    a month ago
  •  ...Job Description Job Description Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff. The TSE is responsible for... 
    Work at office

    Christie

    Orlando, FL
    23 days ago
  •  ...Careerscape is recruiting on behalf of our client, a growing technology company, for a Technical Support Engineer to join their on-site support team in Austin. In this role you will be the front line for troubleshooting hardware, software, and network issues, helping... 
    Full time

    Careerscape

    Austin, TX
    22 days ago
  • $110k - $150k

     ...group policies, and folder redirection. We have experience supporting Microsoft products such as SharePoint, Office 365, and SCCM....  ...services, particularly IIS, Apache, and ColdFusion. We provide technical support to our customers for the administration and... 
    Full time
    Temporary work
    Work at office
    Flexible hours

    DataBank

    Dallas, TX
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Engineer. Be the first to apply!