Customer Service Representative CSR

Job Description

Job Description

• Multiple Locations : Hammond, LA
  West Monroe LA 71294
  Little Rock AR 72295
• Overview:
• Interacts with customers; gives information in response to inquires about accounts, products, and services.

Typical Functions:

• Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail.
• Answers customers' questions regarding product or service and operation or maintenance.
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
• Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.
• Talks with customers by phone or in person to ensure the best service possible.
• Interviews customers to obtain information and explain available services.
• Investigates and corrects errors, following customer and company records.
• Adjusts complaints concerning billing or services rendered.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products.
• May obtain credit records from credit reporting agency.
• May visit customers' premises to obtain order or resolve customer problems.

 

\nCompany Description

Founded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.

Company Description

Founded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.