Assistant Store Manager

Scope Of Position The Assistant Manager will work in coordination with the Store Manager in the responsibilities of meeting daily goals, motivation and development of store staff, merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting. When the Store Manager is not on site, the Assistant Manager will be responsible for all daily activities in the store. Will be required to cross train in other Thrift Store departments and provide supervisory coverage in those areas as needed to include but not limited to operating a cash register, stock clothing racks, tag sales floor items, etc. Essential Duties And Responsibilities In coordination with and as designated by the Store Manager: Scope Of Position The Assistant Manager will work in coordination with the Store Manager in the responsibilities of meeting daily goals, motivation and development of store staff, merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting. When the Store Manager is not on site, the Assistant Manager will be responsible for all daily activities in the store. Will be required to cross train in other Thrift Store departments and provide supervisory coverage in those areas as needed to include but not limited to operating a cash register, stock clothing racks, tag sales floor items, etc. Essential Duties And Responsibilities In coordination with and as designated by the Store Manager: Personnel Plan and prepare work schedules Train new employees and volunteers Demonstrate the highest standards of courtesy with employees, customers, and donors. They will exemplify the highest standards of integrity in leadership and loyalty to the job, supervisor, and to the Corps of The Salvation Army. Be involved in motivating, developing, and directing people as they work, identifying the best people for the job. They will encourage and build mutual trust, respect, and cooperation among team members, actively interacting with employees. Will provide specific written input for annual evaluations of employees and evaluation of volunteers as needed from referring agencies. The Assistant Manager will facilitate regularly scheduled staff meetings to communicate the goals of the organization and recommendations for improving operations. The Assistant Manager will be given an opportunity for input with ideas and concerns that they have regarding the operations. The Assistant Manager shall ensure that all staff and volunteers will be thoroughly orientated in safety and accident policy and procedures as outlined in The Salvation Army Employee Handbook. The Assistant Manager must be willing and able to handle all duties as noted under the Store Associate job descriptions when called upon to do so. The Assistant Manager will have other specific duties as assigned by the Manager. These may include: Coordination of Advertising and Promotions Interviewing and Hiring Building customer loyalty - Actively interact with customers General Responsibilities Drive to the bank with the deposit, as needed. The Assistant Manager must be cross-trained in all store positions and able to cover open shifts to ensure coverage when needed. The Assistant Manager may also assist in any given position during busy periods (ex. cashiering, stocking, etc.) The Assistant Manager, along with the Store Manager, will be responsible for the opening and closing procedures for the store. The Assistant Manager will delegate the arrangement for seasonal shopping and merchandise availability. The Assistant Manager will work with each supervisor to achieve their department goals. In the absence of the Store Manager, the Assistant Manager will assume all the responsibilities of the Manager. Must be available to attend all regularly scheduled and mandatory staff meetings regardless of whether they are outside a scheduled shift or standard work day. Provide leadership and direction to assigned associates. Maintain daily production schedules and ensure safety, quality and production requirements are met. Track and coordinate department manpower, production, and budget. Analyze problems and implement countermeasures to improve department performance. Coordinate with other Assistant Managers and departments Customer/Community Relations The Assistant Manager is responsible to ensure that all employees positively acknowledge and treat all customers and the public in a courteous manner. Customer complaints will be handled in a professional manner by all staff. The Assistant Manager should personally handle complaints and immediately notify the Store Manager of the facts surrounding the complaint and the disposition thereof. Education And Work Experience High School diploma or equivalent Three years of demonstrated experience in a retail environment Strong interpersonal skills Demonstrated knowledge of cash controls and cashier procedures Experience reading computer spreadsheets and working with email, internet skills, Excel, Word, and other computer programs Ability to calculate figures and amounts such as discounts and margins Have a basic working knowledge of office machines Retail and supervisory experience preferred Knowledge, Skills And Abilities Required Detail oriented Team player with a spirit of cooperation and work with all others towards goals set by management Ability to communicate to Corps Officers, Business Administrator, Store Manager, employees, customers, and donors in a professional and amiable manner Job requires the ability to analyze information and evaluate results to choose the best solution in solving problems Careful about accuracy, and thorough in completing work tasks Job requires being pleasant with donors, fellow employees and customers, displaying a good natured, cooperative attitude Able to delegate job tasks and give instructions in an oral and/or written manner Self starter Strong use of the English language in verbal communication Good organizational skills Ability to work with the public in a courteous manner Must always exercise patience and be professional Ability to work in a fast-paced environment and maintain poise under pressure Customer service mindset Ability to work with minimum direct supervision in and out of the production and/or warehouse areas Ability to read a map and assist in address location. Must complete and adhere to Protecting the Mission requirements and guidelines. A valid, in-state license and ability to pass The Salvation Army’s in-house driving test and MVR check If employee owns his/her own vehicle, must possess current auto insurance for instances in which a personal vehicle is used on TSA time and/or business. Please note that TSA adheres to the federal standards regarding mileage reimbursement. SOFTWARE-RELATED SKILLS: . Microsoft Office products suite - Word and Excel required, Microsoft PowerPoint, helpful Working knowledge of integrated database applications and ability to use new software programs with basic training. Physical Requirements Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis Ability to stand for prolonged periods of time on a hard floor Ability to continuously grasp, push, pull objects and reach overhead Ability to repetitively lift 35 lbs. Ability to produce written information such as receipts Ability to understand written information including maps Working Conditions Work is performed in the thrift store, warehouse area, and an office environment. There may be physical discomforts associated with changes in weather or discomfort associated without noise, dust, dirt and similar. Work Schedule / Location 40 hours a week, working a flexible schedule that includes some evenings and weekends. The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization’s need or when circumstances change. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. The Salvation Army Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination. The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination. #J-18808-Ljbffr