Strategic Workforce Planner — Contact Center Analytics
Bridgecrest
DriveTime Family of Brands is seeking a Workforce Management Specialist to optimize scheduling and real-time adherence across multiple contact center sites. You will leverage data to drive improvements in service levels and efficiency, partnering with leadership to implement routing strategies and provide post-deployment analysis. The role requires 1+ year in a contact center and forecasting/scheduling experience, plus a Bachelor’s degree or equivalent. #J-18808-Ljbffr Bridgecrest
Vacancy posted 3 days ago
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