Sr Estimator

The Sr. Estimator provides accurate vehicle repair estimates for mobile on‑site fleet service for light, medium, and heavy‑duty trucks and trailers. They prepare all relevant estimate paperwork, work with procurement to obtain parts and pricing information, and collaborate with maintenance teams to ensure work is performed as required. They monitor work processes and outcomes for quality and adherence to estimated timelines and costs. Essential Responsibilities Performs a higher level of estimation duties based on compiled information from Mobile Technicians and Customers Evaluates the necessity and cost of repairs Monitors repair status, completion timelines, and customer communications related to approved estimates Addresses customer issues escalated from team members, customers, or other stakeholders Keeps records of repair details and completes necessary paperwork Follows up on outstanding quotes and prioritizes workflow to ensure effectiveness Develops positive working relationships with Estimation team members, internal stakeholders, and customers Provides excellent customer service for all internal and external customers and remains available to answer questions and deal with concerns Serves as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company Reviews, revises existing and generates additional repair estimates at customers' request and specifications Follows job related duties as directed by manager Collects miscellaneous information and parts pricing from various manufacturers and vendors Continuously develops and improves company capabilities in the area of Dispatching and Service Scheduling Assists with other duties and special projects as assigned Qualifications High School Diploma/GED and 5 years’ experience. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience. 3+ years experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role Minimum High School diploma or GED required. Ability to deliver high levels of customer service and communication capabilities. Bilingual - English & Spanish Proficient oral and written communication is mandatory. Knowledge / Skills / Abilities Strong communication skills (written, verbal and phone) and customer service skills Experience with MS Office, emails, typing, etc. and software navigation capabilities to generate repair estimates Has a sense of urgency daily; is action oriented; acting with a minimum of planning Ability to work effectively in a fast‑paced environment, under pressure, and able to shift priorities quickly to adapt to rapidly changing environments Ability to collaborate cross‑functionally, build positive relationships and become a trusted partner to relevant cross‑functional partners Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Maintains professional but friendly demeanor Demonstrates interpersonal and customer service skills Exhibits ability to remain calm and polite when dealing with frustrated customers and/or technicians Strong communication skills able to communicate clearly and effectively with the ability to effectively interact with all levels within the organization and customers Excellent organizational skills with exceptional follow‑through Excellent prioritization skills with strong attention to detail while handling multiple projects in a fast‑paced environment Preferred Qualifications Experience as an Estimator in a diesel vehicle service department or dealership environment Proficiency with Mitchell One or similar systems Drug Testing To be employed in this role, you must clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace. Possession, use, or being under the influence of illegal drugs during work hours, on company property, and/or in company vehicles is prohibited. Compensation Hourly pay rate is in the range of $24.23 - $36.35 per hour. The hourly base rate may vary within this range based on factors such as location and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission and/or an incentive program. Benefits Employees are eligible for a minimum of 6.67 hours of paid time off every month, seven paid holidays throughout the calendar year, and additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID‑19 vaccination leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets #J-18808-Ljbffr