Support Engineer
$21.97 - $42.88 per hourOracle
Job Description
Support Engineer - Oracle Health
Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week)
U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.
Overview
As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.
You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.
Key Responsibilities
Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
Collaborate cross-functionally to escalate and resolve complex or critical issues
Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
Prioritize workload effectively to meet service level expectations and client needs
Provide guidance and support to internal stakeholders on escalated customer situations
Contribute to a collaborative team environment by sharing knowledge and supporting peers
Participate in after-hours, weekend, and holiday on-call rotations for critical issue support
Qualifications
3+ years of experience in customer support, technical support, IT services, or healthcare industry
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
Experience with troubleshooting, help desk environments, or ticketing systems
Ability to work onsite 3 days per week in one of the designated hub locations
Ability to obtain required government security clearance
Preferred Skills
Basic IT and networking knowledge
Experience with SQL or querying databases
Familiarity with CCL, HL7, or healthcare systems
Exposure to backend troubleshooting or system maintenance
Technical certifications (preferred)
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $21.97 to $42.88 per hour; from: $45,700 to $89,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing View email address on click.appcast.io or by calling View phone number on click.appcast.io in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- ...Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to... ...We are seeking a highly skilled and motivated AI Technology Support Engineer/Analyst to join our dynamic team. The ideal candidate...SuggestedHourly payContract workLocal area
- ...time off, and a 401(k) plan. We are currently seeking a Network Engineer. Candidates must be able to work onsite in Frankfort, KY.... ...in the Information Technology Branch's Criminal Justice Systems Support Section. Key Responsibilities: Main responsibility is...SuggestedHourly payRemote work
- ...VoIP projects, from initial planning and deployment to user support and system enhancements. The ideal candidate possesses a strong... ...efforts. Ability to communicate effectively with network engineers regarding VoIP traffic and infrastructure requirements. Stakeholder...SuggestedLong term contractFull timeContract workWork at officeRemote work
$35 per hour
...On-Call IT Field Technician – PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent Contractor (1099) Pay: $35 per hour (on-site) Schedule: Flexible – You accept jobs based on your availability Important...SuggestedHourly payFor contractorsLocal areaRemote workFlexible hours$186.07k - $218.9k
...foster collaboration, connection, and alignment. Attendance is expected and fully supported. The Application Security org at Coinbase is hiring for a Senior Offensive Security Engineer, Offensive Security. We are seeking a highly skilled and experienced Penetration Tester...SuggestedLocal area$37.06k - $52.94k
...Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than...Full timeInternshipLocal areaRemote workWorldwideFlexible hours$21 per hour
...contract and remote , with an initial onsite training period in Trenton, NJ. What You'll Do Provide first-response help desk support to customers and end users Troubleshoot and resolve hardware, software, and application issues Log incoming problems,...Hourly payFull timeContract workWork at officeRemote workWorldwide$52.9k - $68.69k
...Position Overview The Customer Service Representative provides first-level technical support for users of enterprise IT services in a highly regulated government environment, serving as the primary point of contact for incidents and service requests. The role gathers...Contract workWork experience placementWork at officeRemote work$18 per hour
...As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. This position is part-time (20 hours a week). Job Description We are looking for...Hourly payPart timeWork at officeLocal areaRemote workWorldwideWeekday work$47k - $55k
...trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Senior Service Desk Analyst , you will deliver Level 1 support to end users in a healthcare environment while serving as a force multiplier for the broader Service Desk team. Job Description...Full timeContract workWork at officeLocal areaRemote workWorldwideAfternoon shift$18 per hour
...Job Title Appliances Louisville, KY 40225 Contract to hire, the conversion rate will be $18. Top Skills Deskside Support, and Customer Service, M-F 8am-5PM EST. Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC...Contract work- ...The O&S Cloud Engineer is responsible for the deployment, provisioning, hardening, and optimization of cloud infrastructure and related... ...designs, builds, maintains, and enhances cloud environments to support mission-critical operations, ensuring security, scalability, performance...Contract workWork at office
- ...like high profile and challenging cloud system security work supporting the readiness of America's Navy ships, aircraft and expeditionary... ...for you! This Principal Information Security Systems Engineer (ISSE) will be working with a dynamic team supporting applications...Full timeContract workPart timeFor contractorsLocal areaRemote workFlexible hours
$150k - $250k
...thrive - in our offices or yours. Job Summary The Security Engineer - Google collaborates with account and specialty teams to... ...sales engagements Develop use cases and demos in the SHI lab to support sales engagements Provide relevant customer-facing demos, proof...Work experience placementWork at officeRemote workWorldwideFlexible hours$152.41k - $179.3k
...annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Coinbase Corporate Security (CorpSec) is seeking a Security Engineer to design, implement, and automate security solutions that protect corporate infrastructure,...Local area$70 - $75 per hour
...looking for an Oracle EPM Consultant to configure, enhance, and maintain Oracle's Enterprise Performance Management (EPM) suite to support financial planning, budgeting, forecasting, and reporting processes. This position will be a full-time contract role , and fully...Hourly payFull timeContract workWork at officeLocal areaRemote workWorldwide$108k - $184k
...A healthcare organization is seeking a Principal Systems Engineer specializing in Microsoft 365 and Azure to drive innovation and strategy in their technology ecosystem. This remote position requires extensive experience in infrastructure and strong communication skills...Remote work$57.16k - $94.29k
Posting Details Posting Details Job Title Technical Project Specialist III Requisition Number RE54059 Working Title Department Name 7E500:CON Research Work Location Frankfort, KY Grade Level 47 ...Full timeContract workMonday to FridayShift work- A leading financial services company is seeking a Sr. Distinguished Software Engineer to focus on anti-money laundering initiatives in a remote capacity. The ideal candidate will have extensive engineering and solution architecture experience, particularly in cloud computing...Remote work
- Cloud Architect Location – Indianapolis, IN Interview Type: Webcam only Work Type- Hybrid Experience – 10+ years Certification-- Certifications such as AWS Certified Solutions Architect or Microsoft Azure Architect Expert Design, implement, and manage cloud solutions...
$120k - $180k
...- in our offices or yours. Job Summary The Senior Cloud Engineer will play a leadership role on SHI's internal Product Team, driving... ...- Intermediate The ability to design, implement, and support multi-tier applications and cloud-based architectures to meet organizational...WorldwideFlexible hours$79.2k - $178.1k
...Strategy and Oversight (TSO) organization, our mission is to support customer choice, transparency, and value when it comes to cloud... ...improvements across OCI data-planes. We are hoping to enhance engineering efficiency by concentrating our expertise on building low level...Temporary workLocal areaRemote workWorldwideFlexible hours$150.2k - $225.4k
...About the role: Rubrik is seeking an Enterprise Security Engineer. In this role, you will be responsible for ensuring that Rubrik... ...are secure, monitored, and security standards are enforced. Support the SOC in analyzing applicable threats, vulnerabilities, controls...Local areaRemote work$120k - $135k
...done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring... ...culture. What You'll Be Doing: As a member of the Platform Engineering organization, you will be part of a team responsible for...Immediate start$186.07k - $218.9k
..., connection, and alignment. Attendance is expected and fully supported. About the Team: The Identity org is responsible for everything... ...Workspace (unified organization management) Championing engineering standards, code and design review culture, and technical...Local area$140k - $160k
...technical authority within the consultancy team, providing expertise and guidance to both clients and colleagues. The role also includes supporting internal innovation projects to develop new AWS capabilities. Key Responsibilities: Lead design workshops and articulate...Full timeTemporary workRemote workWork from homeFlexible hoursShift work$78.4k - $129.4k
...The Platform Engineer builds and maintains the internal platforms and tooling that enable development and operations teams to deploy,... ...Design and implement foundational infrastructure platforms that support multiple application teams with standardized patterns and services...Contract workWork at office- ...with AI. What you will do We are looking for a mid-level engineer who will be responsible for delivering robust, performant and resource... ...engineering teams to investigate and resolve issues. Support customer‑facing teams with platform performance, configuration,...Permanent employmentFlexible hours
- ...Senior DevOps Engineer (AI/Cloud Modernization) Fully Remote Job Type Full-time Description Overview Tanaq Technical... ...specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach...Full timeContract workTemporary workWork at officeLocal areaRemote workFlexible hours
$238.7k - $365.7k
...times per week, at minimum. The Role The Vehicle Experiences Engine software team is a dynamic and fast paced team that designs,... ...Stays updated on new technology and competitive products to support product engineering decisions. Mentor and provide technical...Local areaRemote workWork from homeRelocation package
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Support Engineer. Be the first to apply!
- confidential administrative support Frankfort, KY
- peer support Frankfort, KY
- onsite support Frankfort, KY
- support services Frankfort, KY
- director operations support Frankfort, KY
- executive support Frankfort, KY
- vp support Frankfort, KY
- vice president support services Frankfort, KY
- independent support services Frankfort, KY
- field support Frankfort, KY

