Front Desk Agent

Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, Johnson Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

SUMMARY:

Responsible for handling the requests and transactions of the hotel guests, and coordinating with the other departments as necessary, while providing outstanding guest service. Assisting with Driving Hotel Shuttle as needed. Drivers License Required.

ESSENTIAL FUNCTIONS:

Check guests in and out of the hotel. Make future reservations when necessary

Post valet charges and other miscellaneous charges to guest accounts

Administer hotel guest payment policies

Handle hotel phone system, transfer calls. Take messages for guests as well as hotel staff

Take, modify and cancel guest reservations, inputting same into Lightspeed, noting any special requests

Assist in the verification, balancing and revenue maximization of hotel's room availability

Coordinate with other departments to fulfill guest special requests

Communicate hotel facilities and services to guests at check-in

Always have a friendly and welcoming demeanor when interacting with our guests over the phone and in person

Use the L.E.A.R.N Model for all guest recovery incidents that occur

Answer guest questions regarding local area facilities

Responsible for shift cash transactions

Responsible for following hotel's cash handling procedures

Responsible for maintaining hotel key security system

Responsible for the proper administration of key control for issued keys

Responsible for the proper administration of keys left by guests

Administer guest safe deposit boxes

Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner

Responsible for knowing all hotel emergency procedures

Follow all hotel safety guidelines and requirements

Responsible for following all hotel quality assurance standards for department

Bring all lost and found items to the supervisor's or manager's office for logging and storage

Accommodate guest special requests courteously

Answer guest questions regarding hotel and local area facilities and

Inform housekeeping of vacant dirty suites as they become available upon checkout

Update room status as housekeeping notifies the desk of changes

Read and communicate clearly

Distribute mail to guest boxes as well as to hotel staff

Notify Supervisor, Operations Manager, AGM or General Manager of any problems with front desk supplies and/or equipment

Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.

Track status of guestrooms used for tours and status of guestrooms in maintenance

Notify housekeeping and maintenance of any reported problems with guestrooms or grounds

Carry out any reasonable request by management that I am capable of performing

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let you manager know immediately.

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

$16.5

This company is an equal opportunity employer.

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