Spa Supervisor

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it's a premier destination for retreats, conferences, and celebrations.

What You Will Have An Opportunity To Do:

• Supervise coordinators, spa attendants, retail, environment
• Handle and resolve guest complaints and service issues
• Hold pre-shift meetings (stand-ups) to communicate daily priorities, updates, and expectations
• Train new and existing coordinators on treatments, retail products, and sales techniques
• Create schedules for coordinators and attendants based on forecasted occupancy; manage time-off requests and cover callouts as needed
• Monitor and approve timekeeping and time sheets
• Act as a liaison between management and staff; communicate goals, updates, and expectations to the team
• Foster a positive team environment and support a strong workplace culture
• Document staff attendance, guest complaints, and performance concerns and report to management
• Complete monthly inventory and ordering checklists
• Ensure retail products are accurately priced, stocked, and visually engaging
• Track sales performance and generate reports on retail and services
• Prepare weekly incentive and commission reports for payroll
• Coordinate group bookings and special requests
• Support Spa Manager with completing 90-day and annual associate reviews
• Assist with facility maintenance coordination and follow-up
• Maintain a thorough understanding of all spa services and treatments
• Identify opportunities to improve service performance and team efficiency
• Oversee spa cleanliness and overall atmosphere, including pool, fitness room, and locker rooms
• Ensure completion of daily checklists and update procedures as needed
• Anticipate guest needs and address them proactively
• Enforce company policies, safety procedures, and service standards
• Ensure associates complete required certifications and trainings
• Ensure associates have proper supplies, equipment, and uniforms
• Support achievement of sales and service goals

What Are We Looking For?

• Minimum 1 year of lead or supervisory experience preferred
• Minimum 2 years of customer service experience required; previous spa or hospitality experience preferred
• Strong sales aptitude with the ability to generate revenue and upsell services
• Flexible schedule, including weekends, holidays, mornings, and evenings as needed
• Proficiency in spa booking and management software (e.g., SpaSoft) preferred
• Current CPR certification or ability to obtain
• Working knowledge of Microsoft Word, Excel, and Outlook
• Excellent interpersonal, communication, and listening skills with both guests and team members
• Experience with retail purchasing and inventory management preferred
• Strong multitasking ability and attention to detail
• Knowledge of scheduling, time management, and basic operational logistics
• Strong analytical and problem-solving skills with the ability to perform under pressure
• High school diploma or equivalent required
• Demonstrate ability to maintain a high level of output without sacrificing quality.
• Able to demonstrate and maintain consistent and efficient performance.
• Able to accomplish projects in a timely manner.
• Ability to communicate effectively verbally and in writing.
• Able to use general guidelines and references.
• Demonstrates the ability to identify, analyze, and solve problems. Will require some guidance or clarification.

Compensation: $21.00 - $23.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.