Patient Access Representative | Twin Valley Clinic | PRN

Patient Access RepresentativeJoin our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.REGISTRATIONGreet patients & verifies demographicsCreating, scanning & routing documents or electronic formsInform patients what the document is & capture signatures on necessary paperworkEstablishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and proceduresCollects co-payments, pre-payments, and payments on account balancesMay work through the registration work queue to address and resolve registration errors or denied insurance claimsSCHEDULINGWork with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider scheduleObtain and coordinate referrals & conduct pre-authorizationArrange interpreter servicesCheck patients in/outOperate multi-line phoneMay resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providersADDITIONAL DUTIES MAY INCLUDEPreparation & coordination of chartsOrganize supporting provider documentsInitiation & collaboration of patient financial assistanceTrack patient visits & health information management on patient accountsCompile, distribute, administer, and score assessmentsCoordination of Telemed appointmentsReminder calls for appointmentsHospital admissionOffice duties, such as make copies or send faxesQualificationsHigh school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings. Sanford is an EEO/AA Employer M/F/Disability/Vet.