Technical Service Manager

Purpose and Objective SAP America, Inc. seeks a Technical Service Manager in Newtown Square, PA to serve as a trusted technical advisor in safeguarding and optimizing customer investments into SAP Enterprise Cloud Services (ECS). Responsibilities Work with CDMs and ECS internal service delivery teams to serve and delight customers by providing quality services throughout their lifecycle. Own technical discussions with customers, orchestrating expertise from SAP delivery as needed. Support CDM and TechOps for service delivery planning and execution. Analyze customer technical requirements and coordinate experts from ECS Delivery, driving topics to resolution. Support customers or SAP services teams in building customer‑specific cloud roadmaps covering infrastructure architecture, technical managed services, security, and integration. Assess customer security and network requirements to ensure compliance with SAP security architecture. Conduct monthly technical and operational reviews to measure progress against defined cloud architecture and roadmap. Establish and drive resolution plans to resolve issues and problems to completion. Support migration roadmap with partners, system integrators, and/or SAP Professional Services. Education and Experience Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Information Technology, or related field and seven (7) years of progressive post‑baccalaureate experience in the job offered or related occupation. Alternatively, a master’s degree or foreign equivalent in the same field and five (5) years of experience. Qualifications and Skills 5+ years of experience in SAP architecture and support. Drive strategic SAP direction through determination of short‑and long‑term IT investment needs. Advise customers on technical requirements, constraints, and support in technical situations through the lifecycle. Technical planning, implementation, configuration, and integration of SAP solutions. Experience with Agile methodologies, including Scrum, Scaled Agile Framework (SAFe), and blended approaches. Experience with S/4HANA architecture, conversion, migration path, methodology and tools, including BW on HANA, SDI, SDA, HA/DR setup, RTO and RPO, HSR and BW Multi‑Host. Certification Certification in AWS, Azure, or GCP required. Travel Up to 30% domestic and international travel to various and unanticipated client sites. Compensation and Benefits The annual base salary range for this position is $125,611 - $200,200, with a targeted combined range of $133,700 - $227,500, dependent on education, skills, experience, scope of the role, location, and other factors. SAP provides an extensive benefits package. For a summary of SAP benefits and eligibility requirements, see SAP North America Benefits. Equal Employment Opportunity SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. #J-18808-Ljbffr SAP