Customer Service Representative

Job Description

Excellent Customer Service Opportunity - Urgently hiring in Kansas City!


Job Title: Customer Service Representative
Pay: Competitive hourly rate
Hours: Full-time, Monday through Friday, 8:00 AM - 5:00 PM
Start Date: ASAP


Looking for a rewarding career that makes a difference? Join a dynamic organization dedicated to serving diverse communities as a Customer Service Representative in Kansas City, MO, and make an impact every day.


As a Customer Service Representative, you'll play a key role in supporting community programs, ensuring smooth operations, and delivering exceptional service. You'll collaborate with a dedicated team to provide vital assistance to clients, staff, and community partners.


What You'll Do


As a Customer Service Representative, you will be responsible for:
Monitoring traffic flow and environment in the waiting area to ensure safety and efficiency
Managing email logs, printing, and distributing documents to staff daily
Overseeing mail distribution, logging items, and ensuring timely dispatch of bulk mailings
Investigating and resolving client complaints or issues promptly
Greeting visitors, providing information, and directing them to the appropriate personnel
Responding to general inquiries from the public about various programs
Looking up data in the system of record and updating visitor or caller notes appropriately
Answering incoming phone calls, providing information, and routing calls as needed
Reviewing accommodation requests, and preparing recommendations for approval or denial
Monitoring intake, eligibility activities, and voucher issuance to ensure compliance
Ensuring timely and accurate payments through check run activities
Preparing weekly, monthly, and annual reports on inquiries, visits, and voucher activity
Communicating any issues or complaints regarding discrimination, legal actions, or sensitive matters to management
Promoting a respectful, collaborative work environment and fostering teamwork
Following HUD regulations and organizational procedures for program compliance
Representing the organization professionally during interactions with government agencies, community groups, and private partners
Performing supervisory duties including assigning tasks, training, and performance evaluations
Identifying systemic issues affecting customer service and recommending improvements
Performing other duties as assigned to support program success


What You'll Bring


The ideal candidate for this role will have:
High school diploma or equivalent; additional education preferred
At least three years of experience in a professional office setting with customer service and administrative responsibilities
Strong leadership skills with the ability to motivate and guide a diverse team
Proficiency in Office software such as Word, Excel, and record systems (e.g., Emphasys)
Excellent verbal and written communication skills in English; bilingual in Spanish or other languages is a plus
Knowledge of HUD regulations and federal policies related to housing programs
Ability to negotiate, resolve conflicts, and handle multiple priorities effectively
Demonstrated success working with socio-economically and ethnically diverse populations
Capable of working with limited supervision and handling constant interruptions gracefully
Willingness to work evenings, weekends, or non-regular hours as needed
Experience managing administrative tasks, reports, and documentation


Why Join Us in Kansas City?
Opportunity to serve your community and make a real difference
Supportive team environment that values professionalism and teamwork
Competitive pay and benefits package
Administrative and program-related training in a fast-paced, rewarding setting
Opportunities for growth and leadership development within the organization


Location & Schedule:


This position is on-site in Kansas City, MO, and offers a full-time schedule during regular weekday hours with occasional non-standard shifts.


Ready to Take the Next Step?


If you're ready to start a rewarding career as a Customer Service Representative in Kansas City, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now!

Why Start Your Career Journey with Stivers?
Stivers has been connecting talented professionals with leading companies for decades. Whether you're searching for temporary, temp-to-hire, or permanent opportunities, our team is here to help you achieve your career goals.

Learn more about:

• Current job openings in your area
• How Stivers supports your career success
• Expert tips and resources for job seekers

Take the next step in your career with Stivers-apply today and let us help you find your perfect match!
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Equal Opportunity Employer:
Stivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Stivers will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.