Residential Property Manager

Residential Property Manager

We are seeking an experienced and highly motivated Residential Property Manager who is passionate about delivering exceptional customer service, maintaining strong resident relationships, and creating stable, well-operated communities.

At Millan Enterprises, we believe great projects are built by building great people first. This role is more than simply managing properties it is about leadership, communication, accountability, and creating an outstanding experience for residents while protecting and improving the assets we manage.

The ideal candidate will have strong property management experience, excellent communication skills, high attention to detail, and the ability to operate effectively in a fast-paced environment. This individual must be proactive, solutions-oriented, organized, and capable of balancing resident satisfaction with operational expectations and company standards.

As a key member of the property management team, you will be responsible for overseeing daily property operations, leasing performance, resident retention, communication, and overall property condition. You will work closely with residents, maintenance teams, accounting, leadership, and vendors to ensure communities are operating efficiently and professionally.

Duties and Responsibilities

Customer Experience

• Provide an outstanding customer experience to all residents, prospective residents, vendors, and guests.
• Act as the primary point of contact for residents, addressing inquiries, requests, concerns, and escalated situations in a prompt and professional manner.
• Build positive and professional relationships with residents to promote long-term satisfaction and retention.
• Ensure resident concerns are resolved with urgency, professionalism, and follow-through.
• Maintain professionalism during difficult conversations while balancing empathy, accountability, and policy enforcement.
• Represent Millan Enterprises professionally and consistently uphold company values and standards.

Financial Management

• Allocate and process payments including rent, fees, utility charges, and other resident transactions accurately and timely.
• Monitor delinquency reports and assist with collections, notices, payment arrangements, and eviction coordination when necessary.
• Prepare and maintain accurate records of tenant communications, lease agreements, financial transactions, and operational reporting.
• Conduct market analysis reports for available properties and lease renewals, recommending rent adjustments as appropriate.
• Assist with budgeting, occupancy reporting, and expense monitoring as requested.
• Ensure all documentation and financial records are organized, complete, and audit-ready.

Tenant Relations

• Develop and implement strategies that enhance resident satisfaction and foster a positive community atmosphere.
• Conduct lease renewal discussions with residents, emphasizing the value of remaining within the community while addressing concerns professionally.
• Manage resident communication proactively and consistently to improve overall retention and satisfaction.
• Assist in resolving resident disputes, complaints, and conflicts professionally and efficiently.
• Maintain confidentiality regarding residents, company operations, and financial matters.

Leasing and Marketing

• Responsible for leasing available units, including prospect communication, property tours, application processing, lease preparation, and move-in coordination.
• Develop and implement leasing strategies to maximize occupancy and minimize vacancy loss.
• Conduct comparative market analyses to ensure competitive and profitable rental pricing.
• Maintain accurate online listings, marketing materials, and property advertisements.
• Conduct property tours professionally while accurately presenting rental rates, amenities, and community expectations.
• Follow up consistently with prospective tenants to improve leasing conversion rates.

Property Inspections and Maintenance

• Conduct regular inspections of properties, common areas, vacant units, and grounds to identify maintenance needs, safety concerns, and curb appeal opportunities.
• Oversee maintenance requests and follow up to ensure repairs are completed in a timely and satisfactory manner.
• Coordinate with maintenance, construction, and vendor teams to support efficient property operations and unit turns.
• Walk or drive properties regularly to monitor property conditions and identify opportunities for operational improvements.
• Report property concerns, liability risks, safety hazards, and operational issues to leadership promptly.
• Assist in monitoring make-ready timelines to reduce vacancy downtime and maintain leasing readiness.

Tenant Retention and Community Building

• Implement resident retention strategies including renewal outreach, resident engagement initiatives, and community-building efforts.
• Work to reduce turnover by improving communication, responsiveness, and resident experience.
• Coordinate resident events, communication campaigns, or engagement opportunities when applicable.
• Manage the resident move-out process including inspections, damage assessments, documentation, and security deposit processing.
• Identify trends affecting resident retention and recommend solutions to improve occupancy stability.

Compliance and Regulations

• Ensure compliance with Fair Housing laws and all applicable federal, state, and local regulations.
• Monitor and enforce lease agreements, rental policies, and community rules consistently and professionally.
• Maintain accurate documentation and communication records related to resident interactions and operational activities.
• Ensure company procedures, safety standards, and operational expectations are followed consistently.
• Report compliance concerns or operational risks immediately to leadership.

Property Management

• Manage daily property operations including delinquencies, evictions, move-ins, move-outs, lease renewals, violations, abandonments, and make-ready inspections.
• Work proactively to reduce vacancy and turnover while improving resident retention and property performance.
• Assist in establishing rental rates by analyzing market conditions, occupancy trends, and operating costs.
• Collaborate effectively with maintenance, accounting, leadership, and other departments to ensure operational success.
• Maintain strong organization and time management while handling multiple priorities and deadlines.
• Take ownership of assigned properties and operate with professionalism, accountability, and urgency.

Other duties as assigned

• Participate in team meetings, training opportunities, and company initiatives.
• Assist with special projects, operational improvements, and portfolio initiatives as needed.
• Support the mission, vision, and values of Millan Enterprises through daily actions and leadership.
• Perform additional duties assigned by leadership to support operational and organizational success.

Education High school diploma or GED required.

Knowledge and Experience

• 35 years of residential property management or leasing experience required.
• Strong understanding of property management operations, leasing, resident retention, and customer service.
• Knowledge of Fair Housing laws and property management best practices.
• Experience managing multiple priorities in a fast-paced environment.
• Experience with property management software systems preferred.
• AppFolio experience preferred but not required.

Skills and Abilities

• Ability to work effectively within a team environment.
• Strong verbal and written communication skills.
• Excellent customer service and conflict resolution abilities.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Professionalism and emotional intelligence when handling difficult situations.
• Ability to maintain confidentiality and professionalism at all times.
• Proficiency in Microsoft Office and general computer systems.
• Reliable transportation to travel between properties when needed.
• Self-motivated with a proactive and solutions-oriented mindset.

Physical Requirements Positions in this role typically require reaching, standing, walking, grasping, talking, hearing, seeing, and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Compensation and Benefits $50,000 $65,000

• Paid Time Off
• Health, Dental, and Vision Insurance
• 401(k) with 4% Match
• Paid Holidays