IT Specialist

Hi Professionals,
Hope you are doing good

This is Jayaraman from Info Way Solutions, LLC We have job opening for IT Specialist
and the detailed Job description is given below:

Kindly check the JD and share your views
IT Specialist
Location: Patterson, CA and Stockton, CA

Job Description:


We are looking for an IT Specialist to join our Information and Security Support Team.

The Specialist will be tasked with supporting service requests and providing support and maintenance within the warehouse's end user computing environment. Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.


Duties & Responsibilities:
• Installs, modifies, and makes repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gather data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Routine Network monitoring and troubleshooting
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

Requirements & Skills:
• Experience working within Support Ticketing System (Jira, ZenDesk, etc).
• Experience supporting production level software applications.
• Excellent organizational and time management skills with the ability to function in a fast-paced multifunctional environment where priorities change quickly
• bility to work well as part of a dedicated support team
• bility to work in a professional manner, be flexible and handle interactions with all levels of the organization and with external clients
• Demonstrated ability to communicate well with customers, other members of the team and with non-technical users
• team player with excellent communication skills, both written, verbal and presentation
• driven and resilient individual with exceptional abilities to learn fast and solve problems.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• process improvement mindset.
• Software maintenance and testing capability.
• Vendor relations.
• Knowledge of networking principles and operating systems.
• VMWare knowledge a plus
• Professional Certifications a plus
• bility to effectively prioritize and execute tasks in a high-pressure environment.
• Customer-service focus.
• Collaborative mindset.
• Hands-on problem-solving ability.

Thanks & Regards,
Jayaraman
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Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA - 94538