Operator/Scheduler

Madison Parish Hospital is seeking a Full-time Operator/Scheduler. Job Summary: The Operator/Scheduler coordinates daily operations, schedules personnel and resources, monitors workflow, and supports timely service delivery. This role serves as a central point of communication among employees, supervisors, customers, and other stakeholders to ensure assignments are accurate, priorities are clear, and operational issues are addressed promptly. Department: Rehabilitation Services / Therapy Setting: Critical Access Hospital — Inpatient and Outpatient Services Reports to: Sr. Director of Ancillary Services. Duties/Responsibilties: Prepare, maintain, and update daily and weekly schedules for personnel, equipment. appointments, service calls, or production activities. Assign work based on staffing levels, qualifications, workload, location, deadlines, and operational priorities. Operate designated systems, equipment, communication tools, or control platforms in accordance with established procedures. Monitor schedules and workflow throughout the shift; respond to delays, absences, emergencies, equipment issues, and changing priorities. Communicate assignments, schedule changes, instructions, and Status updates clearly and promptly. Receive and document calls, requests, work orders, service needs, and incident information with accuracy and professionalism. Maintain complete records of schedules, assignments, attendance, activities, delays, and completed work. Coordinate with supervisors and other departments to resolve conflicts, balance resources, and maintain continuity of operations. Verify that required forms, authorizations, materials, and information are available before work begins. Follow safety, security, confidentiality, quality, and regulatory requirements at all times. Escalate urgent issues, service disruptions, or policy to the appropriate supervisor. Support operational reporting and recommend practical improvements to scheduling and workflow processes. Perform other related duties as assigned. Minimum Qualifications: High school diploma or equivalent; additional coursework or certification in operations, logistics, dispatch, scheduling, or a related field is preferred. Previous experience in scheduling, dispatch, customer service, operations, office coordination, or a related environment is preferred. Proficiency with computers, scheduling software, email, spreadsheets, data-entry systems, and standard office equipment. Ability to read and follow schedules, procedures, work orders, and operational instructions. Ability to communicate clearly by phone, radio, email, and in person. Ability to work independently, manage competing priorities, and make sound decisions in a time-sensitive environment Knowledge, Skills, and Abilities Strong organization, planning. and time-management skills. Careful attention to detail and accurate recordkeeping. Professional customer service and conflict-resolution skills. Sound judgment, adaptability, and composure when priorities change. Ability to protect confidential or sensitive information Dependability, punctuality, teamwork, and consistent follow-through Working Conditions and Physical Requirements: Work is primarily performed in an office and clinical support environment with frequent interaction by telephone, computer, and in person. The position may require flexibility to address changes in inpatient census, urgent referrals, staff availability, and outpatient demand. Schedule may include early or late coverage, weekends, holidays, or on-call administrative support when required by hospital operations. Ability to remain seated or stand for extended periods; use a telephone, and standard Office equipment; communicate effectively: and move within the hospital campus. Must be able to handle office supplies, paper records, and light materials. Performance Expectations: Schedules and records are accurate, complete, and updated promptly. Assignments support efficient use of personnel and resources. Operational changes and concerns are communicated to the appropriate parties without unnecessary delay. Policies, procedures, service standards, and safety requirements are followed consistently. Internal and external contacts are treated professionally and respectfully Compliance and Professional Standards: Maintain patient confidentiality and comply with hospital policies, privacy and security requirements, infection-prevention practices, safety procedures, ethical standards, and applicable federal and state regulations. #J-18808-Ljbffr Madison Parish Hospital