Member Experience Lead - Wimbledon Tennis & Pickleball Club
$19 - $25 per hourMomentum Enterprises
Job Description
Job Description
Member Experience Lead - Full-Time & Part-TimeWimbledon Tennis & Pickleball Club - Walpole, MA $19–$25/hourDo you love being the face of a fun, high-energy club, the person who makes every member feel like a VIP the second they walk in? Wimbledon Tennis & Pickleball Club in Walpole is looking for a Member Experience Lead to lead our front-of-house team, keep daily operations running smoothly, and bring our social media presence to life.What you'll do:Lead, train, and support our front desk team to deliver 5-star service on every visitOversee check-ins, court scheduling, reservations, and program sign-ups for tennis and pickleballManage membership services, payments, and day-to-day front desk operationsCreate and post engaging social media content that shows off our club's community and eventsHandle member questions, concerns, and feedback with professionalism and careCoordinate staff schedules to ensure proper coverage across all programsSupport hiring, onboarding, and training for front desk staffWhat we're looking for:Prior experience in customer service, hospitality, or club/fitness operations (leadership experience a plus)Comfortable managing Instagram/TikTok/Facebook contentOutgoing, organized, and dependable, someone who thrives in a fast-paced, people-first environmentComfortable with scheduling systems and basic computer tools (training provided)Familiarity with tennis or pickleball a plus, not requiredFull-time and part-time schedules available, tell us your availabilityMust be available evenings, weekends, and during peak club hoursCPR/AED certification preferred, or willingness to obtainWhy Wimbledon:Paid training and professional developmentRetirement savings options for all employeesMedical & Dental Benefits for full time employeesEmployee perks across Momentum Enterprises - My Gym, Launch Family Entertainment, Retro Fitness, Club Elevate, Wimbledon Tennis & Pickleball Club, and The Newport VentureApply today - interviews happening now.Momentum Enterprises is an equal opportunity employer and does not discriminate based on any protected status.
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