Field Service Technician

Job Description

Job Description

POSITION SUMMARY:

Working under the direction of the Service Manager, the Field Service Technician is responsible for performing troubleshooting, repairs and operations/maintenance checks on fleet and customer equipment while operating in or outside the shop environment. Technicians will be required to communicate with customers and must be able to operate and navigate various digital reporting tools.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Operates a company service truck safely and autonomously
• Meet deadlines established by the Service Manager
• Perform timely and accurate diagnostics and repairs on various equipment systems with little to no supervision:

Heavy Construction Equipment hydraulic systems

Heavy Construction Equipment mechanical systems

Heavy Construction Equipment electrical systems

Asphalt Equipment

Concrete Equipment

• Communicate work required/performed verbally and using digital service support platforms.
• Communicate work required/performed with customers.
• Request parts using service support tools as directed by the Service Manager and ensures accuracy.
• Practice safe work habits in accordance with Closner shop standards
• Use and maintain shop tools and equipment according to company procedures and safety standards.
• Maintain a reasonably clean workspace.
• Develop more junior technicians.
• Complete required paperwork efficiently and timely
• Attend factory and other training as specified by the supervisor.
• Demonstrate the ability and willingness to continuously improve trade skill sets.
• Utilizes company credit card and/or parts truck in a responsible manner if required

QUALIFICATIONS

• High School Diploma
• 5+ years of experience repairing/maintaining construction equipment and tools.
• Advanced mechanical aptitude and working knowledge of tools.
• Possess a valid driver’s license and clean driving record.
• Deep knowledge of construction equipment with an advanced understanding of schematics and diagrams
• Highly Knowledgeable of mechanical, electrical, and hydraulic systems
• Ability to read and understand electrical and hydraulic schematics
• Welding or pneumatic experience is a must.
• Experience in the infrastructure industry preferred.
• Excellent knowledge of the equipment systems
• Willing to work overtime on during week and on weekends/ holidays, as needed
• Must be able to travel within 150+ miles radius
• Some overnight stay may be required
• Exercise a strong work ethic and integrity
• Perform well in a team environment
• Accept accountability for actions taken
• Provide all basic hand tools required to perform duties alone and without shop support
• High level of customer service
• Good written and verbal communication skills

PHYSICAL AND WORKSITE ENVIRONMENT:

The physical and worksite demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is:

• Regularly performs work outside in all types of weather conditions
• Must be able to: talk and hear, stand, squat, turn, twist, bend, sit, walk on both paved and uneven surfaces; use hands to finger, handle, or feel; and reach with hands and arms.
• Climb ladders, stoop, kneel, crouch, or crawl.
• Physical ability to perform maintenance on equipment for extended hours of time with continual mounting and dismounting throughout the workday.
• Must be able to work in confined spaces.
• Pushing/ Pulling/Lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
• Able to sit for long periods at a time while driving to jobsites if required.
• Sufficient hearing to be aware of traffic, warning signals, passenger stop indicator, passenger requests, etc.
• Able to use both hands and both feet concurrently.
• Able to safely reach all controls and have good visibility in all directions while seated in the driver's seat.
• Occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, including heat; risk of electrical shock; and vibration.

This position is considered a safety-sensitive position. The noise level in the work environment is usually loud.

THE ABOVE STATEMENTS are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.