Outsource Disbursement Processor III

Outsource Disbursement Processor III

Job Category: Operations

Full-Time

Hybrid

901 Corporate Center Dr Pomona, CA 91768, USA

Description

The Outsource Disbursement Processor III ensures that all tax bills, correspondence, current open items and C-Service reports are processed timely and efficiently for any states assigned without any assistance. The role maneuvers successfully through all systems including Mainframe, TTS, and lender servicing systems, and is able to advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met. The role successfully manages individual pipeline with the supporting the Team Lead as necessary, while adhering to lender's Service Level Agreement and ELD's without compromise and with limited supervision.

Tax Procurement and Payments· Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions· Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing· Researches manages/processes open items such as missing payments, misapplied payments, and lost payments without supervision and with the ability to determine penalties· Interprets agency payment guidelines including special payment instructions· Audits lender payees and determine if any corrections are required· Submits payee corrections timely· Identifies incorrect reporting from business partner and obtain correct information to resolve research timely· Interprets payment histories, loan conditions, notes· Follows agency guidelines and special processing instructions· Builds Tax Lines as needed utilizing the TED table· Validates lender payees prior to making disbursements· Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable)· Completes all required processing on exception reports within SLA· Balances all disbursements prior to end of day and submit all payment back daily· Trains others on all aspects of Tax Escrow ProcessingWorkflow Management· Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiencies· Prepares production/statistical reports to mortgage lenders and direct supervisors· Notifies Leadership when overtime or assistance is needed· Ensures no items go out of standard or miss any SLA's· Assists with special projects as Supervisor and Team Lead deem necessary· Provides backup assistance to Team Lead as necessary· Demonstrates advanced knowledge of Lender Business Rules with the ability to manage multiple prioritiesCustomer Service· Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner within the required SLA's· Maintains positive working relationships with both internal and external business partners· Notifies business partners of reporting errors in a clear concise manner.· Communicates new lender requests to managementQuality Control· Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Disbursement Team standards are met. Communicates issues professionally and includes recommended solutions· Prepares production/statistical reports as applicable· Maintains the required quality scores consistentlyThis position will perform other duties as assigned based on the needs of the department.

Salary range: $16.96 - $22.90

Required Education and Experience:High School Diploma or equivalentExperience in Microsoft Excel and Microsoft WordData entry/computer usage experienceCustomer service experienceMinimum of two years as an Outsource Disbursement Processor II

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.