Senior Product Specialist

Role Description

As a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business requirements and translating them to Zenoti product features for adoption by existing customers. You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application. You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions.

If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you.

Qualifications

• 10 years of experience in Implementation and support of Enterprise SaaS products.
• Strong software background and ability to master product functionality.
• Strong business consulting experience or equivalent in an external customer facing role.
• Proven fast learner of enterprise applications, experience in implementing cloud solutions.
• Ability to communicate in business terms with non-technical customer stakeholders.
• Experience driving technical discussions and discovery workshops with customers.
• Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
• Ability to manage and work across multiple projects.
• Strong ability to demo/train and deliver excellent customer presentations.
• Strong logical, analytical and problem-solving skills.
• Ability to learn new skills and operate in a fast-paced and changing environment.
• Good to have knowledge of accounting principles, inventory management, and business processes optimization.
• Experience in the wellness/spa industry is a plus.
• Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

Requirements

• Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution.
• Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features.
• Independently handle customer adoption procedures while delivering excellent customer service.
• Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
• Drive proofs of concept and pilots for high-priority and complex customers.
• Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan.
• Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning.
• Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.
• Work and communicate across groups and articulate the needs for compliance and risk management.

Benefits

• Be part of an innovative company that is revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
• Attractive compensation.
• Unlimited Vacation.

Company Description

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries, including a vast portfolio of global brands.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, and raising an $80 million investment from TPG.

We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022.