International Service Engineer
Full-time
SUNBIO(T)
- Responsible for providing product technical support to overseas end customers, channel technical staff, and sales technical personnel, obtaining technical qualifications, and organizing and conducting product technical training.
- Handle customer complaints and grievances, solve technical problems and major faults, provide feedback and follow up on product quality issues, collect customer and distributor product requirements, and provide feedback and follow-up for product function upgrades.
- Support and train overseas channels, manage various service indicators for the channels, and continuously improve the service capabilities of channel partners.
- Provide support and management for key overseas customers and projects, continuously improving key customer service satisfaction.
- Assist the marketing and sales specialists in collecting market information, supporting exhibitions, and maintaining close communication with regional marketing teams to work collaboratively.
- Complete other tasks assigned by leadership.
Vacancy posted more than 2 months ago
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