Client Office Phlebotomist-Full-time Days SW

Description This is a full-time, 40 hours per week, phlebotomy position at a Fenton, MI, draw site. Must be able to work Monday through Thursday 8am - 5pm and Friday 8am - 3pm. The Client Office Phlebotomist – Out of State reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. Responsibilities: Performs phlebotomy and other lab specimen collections per age-related standards. Provides appropriate post-phlebotomy patient care. Identifies need for patient medical assistance and calls code as appropriate. Reviews/records refrigerator temperature(s) and QC/QA records. Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repair. Findings are reported to supervisor or manager. Uses manual requisitions and labels specimens appropriately. Labels and processes specimens according to established protocols and policies. Must effectively procure blood specimens from infant, adult, geriatric, and wheelchair-bound patients. Must demonstrate competency for age-related responsibilities. Understands the operation and maintenance of equipment pertinent to the job. Follows up with all outstanding orders on manifest log, and communicates all timed, completed, or uncompleted draws/charges/results to the client office staff and performs other duties as assigned. Requests/obtains written physician orders with all required information necessary for lab services requested and accurately orders laboratory tests in computer system(s). Prioritizes tasks and is able to multi-task. Performs and collects phlebotomy specimens within cost and maintains efforts of a less than 2 percent recollection or cancellation rate. Follows TJC National Patient Safety goals regarding two patient identifiers and handwashing. Presents a friendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person or recourse to do so. Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others. Uses organizational and department resources efficiently. Manages work schedule efficiently, completing tasks and assignments on time. Participates in efforts to reduce costs, streamline work processes, and improve and grow services. Communicates and notifies Laboratory and/or Physician of problems with specimen procurement to ensure optimal care. Provides follow-up on test results to appropriate individuals in a professional and courteous manner. Continuously updates information by reading emails and demonstrates compliance in MediaLab. Maintains a safe work environment, holds self-accountable for safe work practices, performs all aspects of daily work in a manner that contributes to and ensures patient safety. Adheres to all recommendations and requirements of the Lab and Hospital Safety Committee. Performs all aspects of patient care in a manner that optimizes patient safety and reduces the likelihood of medical/health care errors. Complies with all organizational policies regarding ethical business practices. Performs clerical duties related to handling and processing lab specimens, including faxing, printing, filing, reviewing, and verbally releasing laboratory results. Initiates responsibilities proactively and completes tasks independently without immediate supervision. Demonstrates the values of teamwork consistently. Interacts professionally with all team members and aids coworkers to complete assigned tasks. Travel to additional sites when needed. Qualifications Required: High School diploma or equivalent. Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting. Preferred: Experience performing phlebotomy on a broad range of patient types. Experience with processing lab specimens, transferring specimens, and handling a centrifuge. Familiarity with medical EMR systems. Knowledge of medical terminology. Bilingual skills. Equal Opportunity Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. #J-18808-Ljbffr Northwestern Medicine