Medical Assistant

Medical Assistant

Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, temperature, and other vitals; and reporting patient history summary.

Essential Duties and Responsibilities

Assisting healthcare providers

Maintaining electronic health records (EHR) and documenting patient data in appropriate fields

Collecting specimens for laboratory testing, administering medications and immunizations and conducting patient intake and exit interviews

Using data and patient registries to outreach to patients in need of preventive care and follow-up for chronic conditions

Assisting with patient referrals, tracking and follow-up

As appropriate, taking patient phone calls and following up on patient requests

Scheduling appointments, verifying insurance, checking patients in and out and assessing charges, including past due balances and collection of fees (e.g. co-payment, co-insurance, point-of-care incentive).

Performance Requirements

Knowledge:

General knowledge of quality improvement practices.

Skills:

Exceptional written and verbal communication skills.

Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs.

Excellent interpersonal skills in group and community settings

Ability to plan, schedule and coordinate

Effective management of multiple duties and responsibilities in a clinical setting

Sound leadership and clinical judgment

Excellent communication skills in person, on the phone and in written communications

Flexibility in a rapidly growing and changing work environment

Strong attention to detail

Exceptional customer service skills

Ability to maintain confidentiality of financial and clinical information

Excellent listener

Demonstrates initiative

Education/Experience

Required:

High school diploma or General Educational Development (GED)

Satisfactory completion of Medical Assistant Certification Program

Preferred:

Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness

At least one year of experience in a primary care or public health setting functioning at the full extent of her/his training

Experience with Practice Management systems and EHR

Prior work in performance or quality improvement

Phlebotomy Skills

Physical Requirements

Full range of motion, including manual and finger dexterity and eye–hand coordination

Standing and walking frequently and occasionally lifting and carrying items weighing up to 50 pounds

Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting

Some travel within western North Carolina

Work Environment

Fast paced work environment.

The noise level in the work environment is usually moderate.

The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.