Revenue Services Tax Supervisor

IntroductionThe State of Connecticut, Department of Revenue Services (DRS) has an exciting promotional opportunity for a Revenue Services Tax Supervisor. This position is on the Electronic Warrant Team in the Enforcement Unit, within the Collection & A&R MGT Division of the Operations Bureau. As an internal, agency only recruitment, this position is only open to employees within the Department of Revenue Services.About UsThe mission of the Department of Revenue Services is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace. Selection PlanIn order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. FOR ASSISTANCE IN APPLYING: Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process. BEFORE YOU APPLY: Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing View email address on click.appcast.io. Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.AFTER YOU APPLY: Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly.For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at .This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.QUESTIONS? WE’RE HERE TO HELP: Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jake Ferrari at View email address on click.appcast.io the State of Connecticut and take your next career step with confidence! PURPOSE OF JOB CLASS (NATURE OF WORK)In the Department of Revenue Services this class is accountable for assisting in planning, supervising and coordinating a major tax unit.EXAMPLES OF DUTIESCoordinates development and implementation of various programs; Supervises various programs to ensure uniformity an accuracy; Assists in directing, planning and coordinating work of assigned staff; Schedules, assigns, oversees and reviews work of staff; Provides staff training and assistance; Conducts performance evaluations; Determines priorities and plans unit work; Establishes and maintains unit procedures, develops or makes recommendations and assists in implementing new policies to be used in the auditing, collection or registration and processing of tax returns; Acts as a liaison with other operating units, agencies and outside officials regarding unit policies and procedures; Prepares and maintains narrative, financial and statistical reports on audit assessment, overdue revenue or registration/processing production; Assists in administration of fraud programs; Recommends changes to existing tax legislation and regulations; Interprets and monitors tax administration functions in accordance with established policy and legislative intent; Consults with and advises agency personnel on policy, operations and procedures; Advises taxpayers on various State statutes and regulations; May oversee special projects in response to legislative initiatives, such as floor taxes, rebates, or amnesty programs; May serve as a subject matter expert for agency-wide initiatives; May represent the agency at meetings of special groups such as CPAs, attorneys, etc.; May conduct hearings and conferences with taxpayers and their representatives involved in disputed tax and audit matters; May analyze, review and make recommendations on ways to improve the administration of multiple tax types; May perform long-range financial and programmatic strategic analysis, planning and program evaluation; May provide input into the impact of budgetary proposals and legislative changes; Performs related work as required.KNOWLEDGE, SKILL AND ABILITYConsiderable knowledge of principles and practices of accounting and auditing or tax administration; tax statutes of Connecticut; principles and methods of modern professional management; Considerable interpersonal skills;oral and written communication skills;Considerable ability to interpret and apply laws and regulations; prepare comprehensive written reports; Ability to utilize EDP systems for financial analysis and management; Supervisory ability.MINIMUM QUALIFICATIONS - GENERAL EXPERIENCENine (9) years of experience in technical accounting, auditing, tax administration, tax collection, tax enforcement or computerized financial recordkeeping systems involving the interpretation and application of tax laws and fiscal principles.MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCEOne (1) year of the General Experience must have involved responsibility for conducting complex tax audits, collections or tax administration;NOTE: For state employees this experience is interpreted at the level of a Revenue Examiner 4, Tax Operations Unit Supervisor, or Tax Collection Supervisor.ORTwo (2) years of the General Experience must have involved responsibility for conducting complex tax audits, collections or tax administration. NOTE: For state employees this experience is interpreted at the level of a Revenue Examiner 3, Tax Corrections Principal Examiner, Tax Collection Assistant Supervisor, Tax Hearings Officer or Tax Appellate Officer.MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWEDCollege training in accounting may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of employment up to a maximum of four (4) years.A Master's degree in accounting may be substituted for one additional year of the General Experience.Examination requirements met in any of the following may be substituted for one (1) year of the General Experience: Certified Public Accountant, Certified Internal Auditor or Certificate in Management Accounting.One (1) year of experience as a Revenue Examiner 4, Tax Operations Unit Supervisor, or Tax Collection Supervisor may be substituted for the General and Special Experience.PREFERRED QUALIFICATIONSExperience using the CTax system for tax collections.Experience with the Electronic Warrant collection processes and case resolution options.Experience working multiple tax types administered by DRS.Experience managing and monitoring collection inventory aging.Experience working independently.Experience handling escalated taxpayer complaints.Experience running meetings effectively.Experience managing competing priorities and meeting deadlines.Experience motivating a team to achieve objectives.Experience conducting employee performance evaluation.SPECIAL REQUIREMENTSIncumbents in this class may be required to travel.Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.ConclusionAN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYERThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.ACKNOWLEDGEMENT As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. Location Hartford, CT Date Opened

11/4/2026 09:50:00 AM

Salary $114,266 - $147,949/year Job Type Open to Agency Employees Close Date

11/16/2026 11:59:00 PM