Warranty Specialist

At Tim O’Brien Homes, we’re proud to stand as the leader in High-Performance, Energy-Efficient Homebuilding, recognized by the U.S. Department of Energy with six Housing Innovation Awards. As a Warranty Specialist, you'll join a passionate team dedicated to ensuring our homeowners' experiences are second to none. You'll have the opportunity to make a tangible impact by resolving warranty issues with efficiency and empathy, driving our commitment to quality and customer satisfaction. In this role, you’ll engage directly with homeowners, coordinating solutions and facilitating minor repairs. Your proactive approach will help maintain the high standards we've set, and your problem-solving skills will ensure every customer's needs are met. Our supportive culture celebrates your successes and offers growth opportunities, making your career journey rewarding. Ready to make a difference with us? Apply today, and let’s build a future of excellence together. Responsibilities: Participate as an active member of the Production & Customer Care Team by supporting all company initiatives, attending all department meetings, and providing constructive insight to the Customer Care Leader Communicate any recurring warranty issues to the Customer Care Leader and provide insight on possible plan changes to resolve issues Ensure customer satisfaction by working to deliver quality warranty services on a timely basis, according to company policies and procedures Maintain a top-rated customer experience measured through Avid Surveys Thoroughly understand all sections and components of the Tim O’Brien Homes Warranty Program and all vendor warranty programs Ensure that all customer communications occur in a timely and professional manner Develop a professional and ethical relationship with TOH vendors, enforcing Vendor Scope of Work requirements Ensure all Warranty work is completed and signed off by the homeowner within 30 days of warranty review. All Emergency Warranty requests must be reviewed within 24 hours and completed within 48 hours Qualifications: • Excellent verbal and written communication and interpersonal skills • Ability to work independently and with a team • Ability to independently make accurate, timely decisions • Ability to read and interpret detailed construction blueprints, job specifications, and detailed development drawings • Basic technology skills require the proficient use of a PC and a mobile smartphone • Knowledge of Microsoft Windows and Outlook (email) is required, with the ability to learn web-based residential construction management systems • Daily travel required • Must possess a valid driver’s license • Must be able to navigate uneven terrain and stairs and have the ability to stand for a prolonged period of time (4-6 Hours) • Must be able to lift a maximum of 50 lbs to chest height Compensation: $65,000 - $75,000 yearly + Bonus Opportunity

• Participate as an active member of the Production & Customer Care Team by supporting all company initiatives, attending all department meetings, and providing constructive insight to the Customer Care Leader • Communicate any recurring warranty issues to the Customer Care Leader and provide insight on possible plan changes to resolve issues • Ensure customer satisfaction by working to deliver quality warranty services on a timely basis, according to company policies and procedures • Maintain a top-rated customer experience measured through Avid Surveys • Thoroughly understand all sections and components of the Tim O’Brien Homes Warranty Program and all vendor warranty programs • Ensure that all customer communications occur in a timely and professional manner • Develop a professional and ethical relationship with TOH vendors, enforcing Vendor Scope of Work requirements • Ensure all Warranty work is completed and signed off by the homeowner within 30 days of warranty review. All Emergency Warranty requests must be reviewed within 24 hours and completed within 48 hours

Compensation:
$65,000-$75,000 per year