Patient Services Coordinator III

Patient Services Coordinator III

We are looking for a passionate Patient Services Coordinator III to join our Behavioral Health team. You will be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. You will schedule patient appointments in a timely and accurate manner and be cross-training in multiple administrative support functions.

Schedule: 8:00am-5:00pm, Monday-Friday

Location: Psychiatric Associates - Huntersville

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

What You'll Do

• Updating patient demographic information
• Posting charges, copays, and scheduling patient appointments
• Patient calls, customer service
• Administrative tasks

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.